The top courses to help you get hired July 2018

The top courses to help you get hired July 2018 by Michael Cheary You don’t have to take a trip to Russia to hit your goals this summer*… With hundreds of courses available on reed.co.uk right now, there’s a qualification out there to suit everyone â€" no matter where you are in your career. Not to mention your budget.In fact, you don’t even need to pay to complete some of our qualifications. So whether you’re after reading material for the plane, or just something to do when it’s too hot to sleep (see: Every. Single. Night), we’ve got you covered.Let’s face it, what else are you going to do when Love Island is over?To help inspire you in July, here are three of the top courses you could start right now:IT Skills Never really got the hang of computers? You’re in luck.This Level 2 IT qualification, provided by Vision2Learn, will provide everything you need to know to start using your device with confidence. Also, it’s 100% free.Split into four easy-to-digest units, you’ll learn everything from word pro cessing and analysing data, through to IT techniques to improve your productivity in the workplace.And with a range of Microsoft Office programs covered, including Word, PowerPoint and Excel, you’ll be building spreadsheets and scoping out presentations like a pro in no time. No paperclip required.Want to boost your CV and make yourself more attractive to employers? Just want to turn your laptop on without breaking out into a cold sweat?Technophobes of the world unite…What do I need?  Nothing.How long will it take?  14 weeks.Perfect for:  People who want to Excel.Free IT course  LeanOK, so productivity doesn’t come naturally to all of us.But if you’re someone who always leaves things to the last minute, and finds to-do-lists a drag, it isn’t too late to change your ways. And by change your ways, we mean take a course.This Lean Management certification is the perfect way to get-to-grips with the Lean mindset â€"essentially a project management methodology that’ll help imp rove your quality and efficiency in the workplace.Not only will you be able to apply continuous improvement to your current role, it’s also the ideal stepping stone for anyone looking to move into the lucrative world of project management full-time.So, whether you want to take it to the next level with an industry-leading PRINCE2 ® or Six Sigma qualification, or you simply want to add some more focus to your day, the choice will be yours.Take that, procrastination.  What do I need?  Nothing.How long will it take?  9 weeks.Perfect for:  People who want to be more Agile.Free Lean courseWorking in the Health SectorFinding work in the healthcare industry isn’t always easy. Especially if you don’t have any previous experience to add to your CV.But whilst we can’t promise you’ll be able to go into a position in the health and care sector as soon as you complete this course, you will learn industry-specific skills to help you take your first steps.It’s also completely free.Unit s covered include understanding the role of a healthcare worker, improving your communication skills, and personal development in the industry, as well as maintaining quality standards and health and safety in the workplace.You can study 100% of the course online and at your own pace, meaning you can learn whenever and wherever you like. You’ll even get one-to-one support from a dedicated tutor throughout your course, so there’s no excuse not to stay motivated.All you need is you, access to a computer, and a good sense of compassion. And in return you’ll gain a vocational qualification valued by UK employers.N.B. scrubs not included.What do I need?  Nothing. Starting to see a pattern here?How long will it take?  15 weeks.Perfect for:  People who need to resuscitate their careers.Free Health Sector course*N.B. It’s coming home.    Not sure which course is right for you?  View all available courses now.Find a job What Where Search JobsSign up for more Career AdviceSign up for moreCareer Advice Please enter a valid email addressmessage hereBy clicking Submit you agree to the

How Much Should I Charge For Resume Writing?

How Much Should I Charge For Resume Writing?Deciding how much to charge for resume writing is a dilemma that many job seekers face. In order to make an informed decision, you need to first look at your existing income and other expenses. You should also determine the type of work you want to do and the amount of time you have available to spend writing resumes.You will then need to estimate the possible number of jobs you could realistically hope to land in the future. You can get an idea of the potential number of applicants for each job by going online and researching positions. If you don't know how many people apply for each position, it is often useful to use the vacancy rate calculation as part of your evaluation.As a rule, you should begin by writing an estimate of your available funds before you begin your research. Once you have established the amount of money you have available to spend on resumes, it is time to start writing your proposal. The proposal should be sufficient ly detailed so that you can give the correct impression to your prospects.Writing an estimate of how much to charge for resume writing should be the first step in your evaluation. Once you have determined the amount you have available to spend, you can now start to find a writer who will be able to meet your needs. You will find many writers out there offering their services, but some of them may actually deliver less than you expect. In addition, there are many other factors that can be taken into account when choosing a writer.You need to decide how much you want to charge for resume writing, especially if you are not a professional writer. It is very easy to estimate your rates by listing all the various ways you can possibly charge for writing resumes. However, you should always keep in mind that some fees are negotiable. Before you accept a price that is very high, make sure you can offer a good enough explanation as to why you are charging more.If you cannot get a feel for how much different writers are charging, you can ask for references from those who have used their services before. You should compare the responses you receive with your estimate to help you make an informed decision. You should then determine how long it would take you to finish a particular project before charging more. You should also consider the source of the resume writing service that you are considering.You will then need to figure out how much to charge for resume writing and how much you can afford to spend in the future. Whether you are considering outsourcing resumes writing or using a freelance writer, it is important to make certain that you have a contract in place. Make sure that you agree on reasonable terms in the event of a dispute.If you are looking for ways to calculate how much to charge for resume writing, you can always find a freelance writer to provide a written estimate. You should compare these estimates to your own needs in order to determine how much to c harge for resume writing. Before you accept a lower price, make sure you can offer the necessary explanations to explain why you are charging less.

The 5 Professional Development Pillars of Real-Life Career Girls

The 5 Professional Development Pillars of  Real-Life  Career Girls The following is a guest post by  Brendan Alan Barrett.  His bio follows. Professional development seems the obvious solution for an ambitious careerists trying to climb the ladder of success. What isn’t so obvious, is what effective professional development really looks like. It is one thing to talk about being a student of your field, it’s another to know exactly what to study and how to put that new knowledge to use. When you’re at the wheel, steering your own on-going career development, it can be a lot to take on. How is a young career girl to know what really works? How is someone supposed to decipher between pursuits really worth their time and activities that only serve to waste it? For this article I had the chance to speak with a number of real-life career girls, all of which are at different stages in life, but have accomplished their own levels of professional success. Each of these women also seemed to have positioned themselves for many more successful tomorrows. In sharing their thoughts, experiences, and wisdom I will pull back the vail on professional development that really works. I’ll do this by exploring the fundamental aspects of professional development real-life career girls are already using to achieve success in their lives and in their work. Know Your Priorities With so many directions to take when it comes to a career it can be overwhelming to know where to start, if you don’t know where you want to go. According to Adriane Wilson, who owns the executive coaching and training firm Strengths Zone, self-inventory and career planning are the foundation for professional development and career success. Adriane says, “Step-one is to take inventory of where you are in your career and where you want to be… so that other people can help you, so that you can identify the proper resources to help you. So really, step-one is to map your future.” This idea of mapping your future is one that Adriane puts to use herself through goal setting. For Adriane it is a regular practice to write out goals on a quarterly basis, making plans for the next year and beyond. Set Goals When it comes to defining goals in writing like she does, Adriane adds, “When you write things down you are more committed to what is happening.” Which is something she believes has allowed her to succeed in the many directions her career has taken. To date, Adriane has seen her fair share of success as a journalist, a sales professional, and marketing director. Adriane is now building a business to help individuals and the organizations they work for, to best use the human resources they already have available. Her company, Strengths Zones, does this through helping people to understand the particular strengths they already possess and then leveraging those strengths to achieve a particular personal or organizational goal. Coronel Ann Peru Knabe is another proponent of having your priorities point you in the right direction. As a U.S. Airforce reservist, Ann has had her civilian career, teaching commutations at the university level, detoured by a number of military deployments. Ann considers herself a, “Big goal setter.” She also admits, “Sometimes  I am also  action-on-target  â€¦ taking  opportunity on things that pop-up out of nowhere.” Because of four deployments, receiving her interdisciplinary Ph.D. in public relations, distance learning, and psychology took more than 10 years. Reflecting on how her military services impacted her academic aspirations Ann says, “Your first priority coming back [from deployment] is family to get your family reunified. The second is your job â€" to get reintegrated at work… The third for me â€" and it always came last was the dissertation.” Put First Things First Ann’s story is one that could be used to illustrate the value in putting first things first. After her fourth consecutive deployment as a reservist, Ann was ready to throw in the towel on finishing her dissertation. It had been a lower priority for so long that progress wasn’t being made at a rate she was proud of. Because of the strong support system she had nurtured by making her family a priority, however, her husband was there to remind her how far she had come. In Ann’s recollection of that moment, “He came in and said ‘No, don’t give-up. Are you kidding me? You’ve dedicated eight years of your life â€" this is in reach.” And, that was all it took to see herself through to the end. Without her Ph.D., Ann wouldn’t have qualified for the assignment of her latest three-year tour. Ann is currently serving on deployment as the Dean of Students for the International College of Security Affairs at the National Defense University in Washington D.C. Read When I asked if reading has had an impact on her career, serial entrepreneur Alyssa Ripp replied, “Without question it has. Reading periodicals like The New York Times and the New Yorker pushes me to think bigger, more broadly, and in a global context.” Alyssa also mentioned that the combination of reading and her work as a management lecturer at the Stanford Graduate School of Business helps her to maintain a 50,000-foot view on an industry she’s been working in for over a decade. Alyssa describes that perspective as being “Extraordinarily valuable.” The same seems to be true for women not so far along in their career. Catherine Barrett, who graduated with a bachelor’s degree and master’s degree in 2012 and 2014 respectively, works as a senior healthcare consultant at Pershing, Yoakley and Associates. She says, “I’m an avid readerâ€"of books and articles and anything else with words on it.” Books like the Go-Giver, a parable by Bob Burg and John David Mann, and Sheryl Sandberg’s Lean In have helped her a great deal in the early years of her career. To Catherine’s surprise, these titles helped her overcome the kinds of disillusion young professionals often struggle with when first starting out. Reading Feeds Your Mind Catherine also suggests, “If you’re in healthcare, anything by Atul Gawande is a must-read, and if you’re not in healthcare, you should still read his stuff.” For Coronel Ann Peru Knabe it is the Wall Street Journal that she makes time for every day. Usually she juggles the WSJ pages while working out on the elliptical in the morning, but she is also a big fan of their app. “In my business, one needs to be acutely aware of world and domestic issues. Whether I’m working as the Dean of Students, in the world of PR, or doing Air Force duty at the Pentagon, I need to be aware of what’s happening in the world around us,” Ann says. As for executive coach and entrepreneur Adriane Wilson, when it comes to professional development, she is a firm believer that, “Except for the books that you read, the people you meet, and the places you go you could be in the same place next year.” Write As much as she enjoys the 50,000-foot view of her industry that she gets from reading and teaching, Alyssa Rapp is also keen on stringing together the written word herself. In her own words, “I absolutely love writing and journaling.” While journaling for Alyssa is typically feast or famine, an informal business plan or the idea for a book are the kind of thing Alyssa will come down from her bird’s-eye view of the world to work out through journaling. Having a journal entry or notes to kick-off each revival of an idea keeps the ball moving in a positive direction, especially if she is looking for help from her husband or anyone else to better flesh out the concept. Alyssa Rapp would be the first to admit that journaling in the digital age doesn’t always resemble what many of us grew up to know as the practice of taking pen to paper, but she is still a big fan of simply jotting down notes â€"even digitally- on anything she may want to revisit or add to over time. Just how important is writing to Alyssa and her creative process as an entrepreneur? “I believe writing is incredibly important to finding balance in my life,” she says. “Sometimes fiction writing serves that purpose, sometimes nonfiction writing serves that purpose.” Alyssa is such a proponent of journaling that she often gifts moleskin journals to employees and interns. She encourages them to use the journals for capturing their own entrepreneurial thoughts for use if they ever leave her company. Of course, Alyssa was sure to make the distinction that writing 400 obligatory emails on a daily basis doesn’t offer her the same benefits as the kind of writing she might do in a journal. Journaling is a way to work out an idea or reflect on a situation before it is communicated to anyone else. An actionable way to incorporate writing into your professional development can be learned from the example of Catherine Barrett. She told me, “I have a work journal where at the end of the day most of the time I write down the highlight of the day and at least one thing I learned,” because, “experiences were starting to blur together.” Not only does Catherine use her journal to track areas she can improve upon, but she’s found that when working long hours â€" as seasons of a career can require â€" it can become easy to get caught-up in the negative moments. So, as a means of celebrating her accomplishments and fueling herself to push through the not so happy parts of being a young professional, Catherine explains, “My one goal is to write down something really great that happened, and something that I learn each day. That way I’ll be ending my day with something positive, and with something to grow from.” As far as reviewing the good things, Catherine adds that not only does such a journal serve as a good pick-me-up, but also a good check point. Because young professionals have so much new information coming at them, it can be helpful to have something to refer back to. Such a reference can prevent having to struggle through the same lesson more than once. Similarly, Adriane Wilson has nothing but praise for a regular journaling practice, “As a formal journalist I find journaling to be quite powerful. I really like to look back on my writing from a year ago or years-past to see the growth and to have a good understanding on how learning is just part of the process.”   Do When asked if her experience had unearthed anything that works especially well for fostering her own professional development, Colonel Ann Peru Knabe replied, “Instead of thinking about trying to improve myself, taking risk and moving ahead. Less talk, more action.” This is coming from a woman who has given herself every permission to pursue her interests. As a reservist and public affairs officer for the USAF, Ann has been deployed all over the globe. At home in Wisconsin Ann was worked in publishing and on the industry side of public relations. At the same time, Ann was climbing the ranks of academia, from graduate student, to university instructor, to Ph.D. and Professor. To some, pursuits in academia, the private sector, and military service are seemingly unrelated. Ann is one of those people, but she also recognizes her sprawling experience is the only reason she was a fit for a three year assignment at National Defense University. Ann’s appointment as a Dean of Students at the National Defense University is not one she would have considered 20 years ago, but every new pursuit has given way to even more opportunity. Things she didn’t know she’d ever want for her career are now within reach. The effects of military deployment on the progress of her Ph.D. is just one example of the hurdles that come with pursuing a variety of passions. In spite of those hurdles however, Ann continues to permit herself to pursue her interests, regardless of how seemingly unrelated they might be. It stands to reason that Ann’s habit of allowing her priorities and passions to guide her activity has played a role in maintaining her motivation. Not only has Ann fueled her ambitions with genuine interest in their subject matter, she has continued to trade novelty for nuance, diving deep into her education rather than moving on to the next shinny object or interesting pursuit. Never Stop Improving Yourself “Never stop improving yourself,” is what Ann considers the guiding philosophy of her career. She says that you should always be striving for more, pushing yourself to the level of discomfort. Ann’s warning is that, “If you get too comfortable, you grow stagnant.” As a testament to how well Ann embodies those words, as soon as she is settled with her family, following her latest tour of duty, she plans is to relaunch the consulting business she started prior to deployment. For her, consulting is the ultimate opportunity to parlay her military experience in crisis communication to working in the private sector. Ann also plans to get her real estate license, which has been something of a peripheral interest she’s had for some time. Ann’s advice to other women is to, “Be open to ideas â€" now I’m open to the idea of being a business owner. Be agile and flexible. Be able to envision yourself in different roles. Don’t pigeon-hole yourself into one spot.” Seek Mentorship As Alyssa Rapp builds here latest company, AJR Ventures, she still considers it her career’s mission to simply work with and be mentored by extraordinary people. In fact, mentorship from other women like her mother Fay Levin, former US ambassador to the Netherlands, has had such a positive influence on her career she is driven to make sure other young people to have similar guidance in their lives. To accomplish this, Alyssa has joined the board of the Spark Program, a nonprofit organization dedicated to providing mentorship to middle schoolers in San Francisco, Los Angeles, Chicago, and Philadelphia. Alyssa also gives humble credit for her success to mentors like Christie Hefner, executive chairman of Canyon Ranch Enterprises, as well as her good friend, Yahoo CEO, Marissa Mayer. For Colonel Ann Peru Knabe, it was a mentor and teaching colleague that challenged her to pursue an accreditation in public relation from the Public Relations Society of America (PRSA). That accreditation has served her well in every avenue of her public affairs and public relations career. Adriane Wilson recalls being taken under the wing of a few journalists while still in high school. She says, “Mentorship has taught me a lot about the unspoken rules in the workplace and professionalism and the importance of paying it forward. In fact quite a few I am still in contact with and I’m still always learning from. Now I’m at a place where I share as well. You never get too old for advice, and good advice is even better!” The Value of Mentorship Conversely, we live in a world where our youngest working generation is bombarded by reminders of how important mentorship is. So much so that the construct is being formalized into coarse curriculum and corporate operations. At times it seems that informal mentorship might be losing its appeal and credibility. The prevalence of formal mentorship may even make it hard for younger professionals to simply recognize informal mentorship, even while they are experiencing it. Speaking to her experience as a young professional in standardized mentoring environments, Catherine Barrett explained that an important component to a successful mentoring relationship is vulnerability. She says, “You have to find someone you can be vulnerable with.   When you are new in a situation it can be hard to be vulnerable. Especially with people you hope might promote you or are responsible for reviewing you.” Because formal mentorship is often structured between superiors and subordinates in the workplace, the natural influence of organizational hierarchy can keep mentees from allowing themselves to be vulnerable. They aren’t honest because they don’t want to appear incompetent. They don’t ask for help when they need it, because they are afraid of being demoted or fired. Be Open And Vulnerable Catherine believes that if you can’t be vulnerable with your mentor, you probably don’t have the right mentor. She also thinks that many of her peers approach mentorship as a networking play. As if accepting someone’s counsel is only valuable in creating proximity an opportunity to posture a chance in which to prove yourself worth hiring or recommending for a higher paying job somewhere else. The issue Catherine sees with such an approach is that, “You never give yourself the chance to be vulnerable and honest, and you never give them the chance to be a true mentor to you.” Create Organic Mentor Relationships In Catherine’s experience, her most successful mentor relationships have been formed organically. They originated from casual conversations rather than being mandated by her organization. While all have been more experienced than her, she didn’t feel threatened because they weren’t her direct supervisors. Sharing problems, concerns, and questions came naturally with these people. It’s hard for a lot of people just strike up a conversation. For these people a more formal mentorship is probably a good place to start. Of course, Catherine cautions other young professionals to not overlook the more traditional, informal mentoring opportunities. “When you discount the less formal mentorships, you probably handicap yourself in the more formal mentorships,” explained Catherine. For her, it was the more natural conversations with her informal mentors in which she learned to become comfortable asking questions, asking for help, and how to make the most of the mentorship curriculum she received from her managers. The 5 Professional Development Pillars of Real-Life Career Girls KNOW YOUR PRIORITIES: Without knowing what is important you, there is no level of success that will yield career fulfillment. By knowing your purpose, having goals, and sticking to your values, you are much more likely to achieve fulfillment from your work. READ: Reading is an opportunity to discover concepts, ideas, and new ways of thinking. Your current circle of colleagues can only introduce you to so much, but a good book or article can clue you into a part of the world you would otherwise never have known. WRITE: The use of the written word has a fantastic way of making your own ideas more clear. Journaling is a great tool for synthesizing the things you learn with one another. Being able to do this will increase your professional acumen and help you work much more productively. DO: There is no greater teacher than experience. Only through trial-and-error can you prove what you think you know to be true. The word failure gets associated with some not so great sentiments. In reality, failure is a key ingredient to growth. SEEK MENTORSHIP: Otto von Bismarck is famous for having said, “Only a fool learns from his own mistakes. The wise man learns from the mistakes of others.” But, not only can other people tell you what mistakes to avoid, they can become strategic partners in navigating your career. You might find out that they become just as emotionally invested in your success as you are. ABOUT THE AUTHOR: Brendan Alan Barrett, writes about professional development at www.StartInPhx.com, a blog dedicated to the mission of career success without student-debt. Brendan is also the author of READ WRITE DO Professional Development and Career Success Playbook, a no nonsense book written for people who want to jump start the career they’ve wanted for way too long. Images: Priorities  Peter Reed   Books  Moyan Brenn  Writing  Fredrik Rubensson  Learning  India Edu

10 Things Unsuccessful Recruiters Do All the Time

10 Things Unsuccessful Recruiters Do All the Time Recruiting new staff can be time consuming and costly, so attracting the right candidates who will prove a long-term asset to a business is crucial. Time and time again, however, many recruiters fail to find the right people to work for them, which, in many instances, could have been avoided from the outset. Here are 10 things that unsuccessful recruiters do all the time. 1) Not doing any planning: Recruitment efforts often fall at the first hurdle from lack of planning. Take responsibility for your actions and efforts by planning every stage of the process and understanding what is involved. 2) Failing to understand the job role: Many recruiters fail because they do not understand what the role is about. Vague job descriptions will not attract interest, and incorrect descriptions will only encourage the wrong candidates to apply. Make sure you are fully briefed about a job before the recruitment process begins. 3) Failing to understand candidate requirements: Understanding what kind of person would be suitable for a role, including their skill and achievement requirements, is key. Recruiters who fail have often not taken the time to work out what kind of person they want. 4) Not asking the right questions: One of the top reasons a recruiter can fail in their endeavours is that they have not asked the right questions during the recruitment process. If you do not ask the right questions, you can not get the information you need to sniff out the best candidate for the job. 5) Advertising in the wrong place: The best job in the world will not attract the best candidates if it is advertised in the wrong place. Know your target audience and which online or offline sources or publications they are likely to use, and advertise your job accordingly. RELATED: Awful Job Descriptions Make REALLY Awful Status Updates 6) Not making use of online resources: These days, if you do not use online resources as part of your recruitment process, then it can leave you lagging behind your competitors. Applicants increasingly expect most stages of the recruitment process to be done online. 7) Not selling the job/company: Recruitment is a two-way process. You are looking for the right candidate but, crucially, the candidate is sussing out if you are right for them. If you want to attract the highest calibre candidates, the job/company should sound enticing. Keep your website and social media pages up to date and presentable, and portray your business in the best light.   8) Not being upfront: Many businesses are unsuccessful in their recruitment endeavours because they fail to be upfront about aspects of the role or business. Right from the word go, be as clear and succinct as possible about the job, working hours, pay, conditions, for instance. Never lie just to encourage applications. 9) Not acting on feedback: Make use of any feedback you are given during past or current recruitment efforts. This could present opportunities to improve and hone the recruitment process going forward.   10) Giving up: It can take a while to attract the right candidate, especially for more senior positions, so try to remain positive, even if you have not had much interest in the beginning. Those organisations who fail to recruit may be too hasty to find someone, often resulting in failures along the way. Author:  Satnam Brar is Managing Director of  Maximus IT. Maximus is an Oracle Gold Partner which specialises in recruitment in the ERP, CRM Database sectors, specifically ORACLE, MS Dynamics, Salesforce.com and SAP.

How to Put TC Reading and Writing on a Resume Together

How to Put TC Reading and Writing on a Resume TogetherEven if you're not familiar with TC reading and writing, you can bet that your prospective employer is well aware of it. The reason that this particular skill sets writing is included is to help potential employers know what type of skills you have. Although this is in reference to resume writing, the basics for this skill are almost identical.TC Reading and Writing are a valuable tool when it comes to employment. You can be a good writer if you learn the technique and apply it to your resume. Keep in mind that although a job posting may have several areas where the writing and reading skills can be applied, one element is missing. You will need to highlight all of the characteristics you have that will be important in the position that you are applying for.Keep in mind that employers do not want to hire someone just because they wrote something impressive. They want to know the whole story as well. Therefore, the resume needs to be composed so that the employer knows exactly why they are hiring you. Using an example is also helpful.One of the first things that you need to keep in mind when learning how to put TC Reading and Writing on a resume is the actual job that you are applying for. It is a rare employer that is going to hire someone simply because they wrote a great job description. The job description should stand alone and not distract from the reader.Keep in mind that everyone has a different personality and that what someone finds boring may not be what another person finds interesting. That is why it is critical that you find a way to bring a picture to life for the reader that makes them feel like they are actually interviewing you. Once you have done this, you will be able to tell whether or not the job description is suited for you.You should also be specific about the specifics of the position that you are looking for in the ad. If it is a management position, make sure that you highlight the job responsibilities in the advertisement. You do not want to be lumped in with some other generic employee.Always include your educational background in your resume if you can. This shows the reader how you are different from the general employee. After all, the ad does not need to spell out the job requirements that are required for each job.This is a simple outline of how to put TC Reading and Writing on a resume together. You want to ensure that you are adding value to the position and your written resume can do that. Do not assume that just because someone has a lot of experience that you should have too.

5 Perspective Careers You Can Start From Home

5 Perspective Careers You Can Start From Home https://www.flickr.com/photos/nikcname/4893848354/sizes/lTo be able to work from home is a dream for most people. However, many think that enjoying this type of a profession is difficult to achieve and maintain.Even though not every line of work can be performed from where you live, we’ve come up with this article to introduce 5 lucrative options you can delve deeper into.Feel free to try out any one of these suggestions and we’ll let you be the judge.1. Web DesignevalevalIf you’re a techie with an eye for detail, you should in no way miss out on giving this opportunity a go. By bringing the two mentioned traits together, web designers get to enjoy working from cozy confines of their own homes, while coming up with ideas and creative designs for their customers’ web pages.Even if you lack in skills necessary for web design, there is a myriad of useful and cheap courses online to get into.2. Writing Whether you’re an aspiring script or article writer, or simply want to earn an extra buck on the side by means of the written word, you’re in luck â€" writing has never been as easy to get into, as it is nowadays.Even if being a content writer is not your dream career choice, you can rest assured that this line of work will boost your eloquence, help whisker away the dreaded writer’s block and even do wonders for your attention span and focus â€" two traits that play a vital part in any type of writer’s career.Websites like iWriter and Upwork offer a plethora of opportunities for anyone interested in freelance writing.3. TranslatorIf you’re good with words and speak at least one extra language, in addition to your native tongue, yet not quite ready for Becoming a stockbroker has been a dream for many people throughout the past and the current century. However, becoming an actual broker was so far-fetched up until recently, that only a few merely dared to try this line of work, let alone got a chance to achieve any form of success. Luckily, with a si gnificant amount of help from the Internet, it is much easier to delve into this profession nowadays.What online stocks excel at is the fact that the initial stakes do not have to be extremely high, do-or-die-type investments. Instead, as a rookie broker, you can invest in forex, binary options or penny stocks, about which you can learn more here.Of course, as time passes by and your experience grows, the investments will follow in suit, and you will get your chance to earn some real money.eval5. Web tutoring With the growth of the Internet, opportunities have skyrocketed and the world of teaching was in no way marginalized here. With communication tools such as Skype, you can do everything from helping a child with homework, to teaching adults how to use computers, even give language lessons.evalThis is a quick way to earn some extra pocket money, but may well turn out to be your dream profession. Up until recently, working from home was a privilege that only a few had a chance to enjoy. Nowadays, however, this way of earning money is well on its way towards becoming a trend, rather than a fad.

Customer Service Interview Questions How To Ace Your Interview

Customer Service Interview Questions How To Ace Your Interview fullscreen/iframe PRODUCTS YOU MAY BE INTERESTED IN  Our 150-page in-depth ‘Interview Skills’ guide will provide you with lots of insider tips and advice on how to pass any job interview. It contains sample questions and answers to 50 of the toughest customer service interview questions!See here to access our Interview Skills Guide! Customer Service Interview Questions: Video TranscriptionHi, there, and welcome to How to Pass Customer Service Interview Questions. My name’s Richard McMunn and for the duration of this program I’m going to teach you how to prepare for and pass any types of customer service interview questions. Now, it’s important to state from the offset that you should get yourself a pen and a piece of paper and take a note of the important hints and tips that I’ll be providing you throughout the duration of this program. There’s lots and lots of essential tips that I want you to follow and then take away and embrace in your preparation for your customer service interview.Now, for the duration of the module, I’ll make sure that I cover every single part, from preparation through to actual sample customer service interview questions, and tips on how to answer them. So it’s important that we take our time and we go through in a methodical and logical approach.Okay, let’s look at the module content.We will look at what is a customer service interview and you might think, “Well, I know what a customer service interview is.” But I would say, do you? I’m sure you do have a good knowledge, but if you have an understanding of what a customer service interview is and the reason why they’re actually interviewing you, then you have a better chance of giving them the information and the presentation that they require.We will also look at whereabouts they take place. They basically generally take place at a test center, or the company organization headquarters, or the shop or place that you’re actually going for the interview. So , you’ll actually be, generally, going along to the place where you will probably be employed. That is unless, of course, the company decided to outsource the interview to a recruitment agency; you might have to go to a different test. How long do customer service interviews last?Predominantly, they will last between 30 and 60 minutes, but it all depends on how long your answers are to the questions. Some people say to me, “How long should I respond for at the interview?” I generally say, if you’re well prepared and you don’t want to be waffling when responding to the questions, but I generally keep talking. And, I make sure that I generally speak relevant information that they are asking and that they are looking for, and I wait for them to say, “Okay, fine. We’ve had enough from you, we’ll move on to the next question.” Obviously, you don’t want to be waffling, but you want to make sure that you give them concise and succinct information. What are they looking for?Well, generally they are certainly going to be looking for somebody who is polite, who is respectful, who has got an in-depth knowledge of customer service, who has experience in customer service; and that’s important, because you will get asked situational interview questions, which I’ll come on to later on. But, they are basically interview questions that say, “Can you give us an example of where you have delivered exceptional customer service?” And, you obviously have to give an example of where you’ve already done that. So, therefore, it helps if you’ve had previous experience in the role.If you haven’t, try not to worry, because if that was me in that situation, I just say that I haven’t any experience yet, but this is what I would do in that situation. So, you give them an example of how you would perform. We will also look at some sample questions and tips on how to answer them. So, that’s basically the module content. Why have a customer service intervi ew?Basically, as you are aware, it’s a role that involves interactions with customers and clients. The organisation or the company, who will be potentially taking you on, want to know that you’re not going to do their company any harm. More importantly, they want to know that you’re going to be able to deliver a high standard of customer service that is in parallel with their mission,their vision, or their aim.It’s important to state at this point, and I would ask you to write this down, is that in your preparation, I would research the company and I would find out what their mission, their vision, or their aim is and also what their customer service charter is; and I would learn that off by heartbefore I go to the interview. So, if they say to you, “Tell us about our company, what you know,” then you can give them lots of information and say, “I know your customer service charter is this and I know that I am capable of delivering it.” So, it’s basically a speciali zed role.Some interviews, are more predominantly looking for technical knowledge; what they are looking for is your style and your personality. Now, with a customer service role, you’re either going to be dealing with customers face to face, or on the telephone, or a combination of the two. Therefore, you may have to go for a telephone interview first, which I’ll talk about in a second, but predominantly they want to see what you’re like as a person. So, are you a polite person, do you have a respectful manner, do people warm to you, how do you speak? Do you get irate when customers get irate with you, or do you stay calm and do you always focus on the customers’ needs?The face to face element is crucial to a to assess manner and your personality. That’s why they will want to see you, but as I mentioned earlier, you may have to undertake a telephone interview first. The reason, generally, that telephone interviews do take place is simply because the organization may have m any hundreds of applicants for a specific job and therefore they want to whittle it down.If you do have to go for a telephone interview, then you can follow the information that’s provided within this module, because it is quite relevant, but make sure that you speak in a polite manner and that you address the person who is interviewing you with total respect at all time. So, obviously, how you present yourself is very important.When I’ve applied for different jobs in the past, I would look at the company and I would think to myself, how would they expect me to come across? Do I need to wear a suit? Do I need dress smart? In this case, you certainly do. When it’s customer service, therefore, you need to present yourself smart. So make sure that you get yourself a suit or a formal outfit, and make sure that your shoes are clean, you’ve got your hair cut, you’re looking smart, you’re clean shaven. Really think carefully about whether you’re the type of person they would want to work for their company.Always focus on delivering a very high level of customer service and I’ll keep going on about that, but it is very important. That’s the job that you’re applying for. I’m sure that you are very good with people, if you’re applying for a customer service role. But, we’ve all had experiences of poor customer service, haven’t we? I went out last night and I went to a restaurant and the service wasn’t that great. Simply, because when myself and my partner walked into the restaurant the manager came up to us, and it was probably about nine o’clock in the evening, so, they were probably wanting to close at ten.I could just see on her face that she was thinking, “These are going to be here for over an hour, it’s going to take longer.” And, I just felt straight away it was a little bit uncomfortable. She wasn’t rude, but she wasn’t very welcoming. So, that is a poor example of customer service and you could use that during an interv iew. I would. If they said to you, “Give us an example of where you’ve seen poor customer service,” and you could explain the reasons why that is poor. So, we’re always going to focus on delivering a very high level of customer service. What is a customer service interview?Well, it is the first or last stage of a selection process. If you’re going for a face to face interview it is more likely to be the final stage. If it is the first stage, it will probably be a telephone interview. So, it’s the first or final stage of the selection process. Make no doubt about it, if you are invited for an interview, then you’ve done very well and they are interested in you. They’ve either seen your C.V. or they’ve seen your application form, and they think, “Hey, this person has the potential to do the role.” So, therefore you have to go into this in a positive manner.Basically, the interview assesses whether you have basic skills, qualities, and attributes; because they wil l train you in the role, but obviously yo have to have some experience of a customer service role and you also have to demonstrate that you have the ability to perform in the manner that they expect. You do that by reading and understanding the job description or the person specification, which I’ll talk about in a second.Now, the job description or person specification is basically the blueprint for the role that you are applying for. When a person, say a builder, decides to build a house, what does he or she do? Well, they get themselves the foundations laid down. They’ll go to an architect and say, “Can you build me the plans?” It’s basically a blueprint for a role and that’s what a job description is; it’s a blueprint for the role. So, therefore, it would be not unreasonable for the employer to expect you, as the interviewer, to understand the job description.The job description and person specifications are very powerful documents. Again, take a note of this, make sure that you get a copy of the j.d. and the person specification before you go to interview, because you can predict the interview questions that you’re going to get asked from these important documents.Let’s take a quick look right now. So, this is a job description for a customer service advisor and the one that you may be going for is potentially quite similar. So, the purpose of your job: to work as part of a team, delivering a first class, professional customer service. Straight away, they’re talking about team work and delivering a first class customer service. It says that you will use a wide range of communication methods to insure that where possible customer inquiries, payments, and complaints are resolved at the first point of contact.If I was you, I would have a copy of my job description to hand and I would also have with me a highlighter pen, and I would be going through and highlighting the key words and phrases and I would be able to predict interview questio ns. Here’s the first interview question, “Can you give us an example of when you’ve worked as part of a team?” That’s part of the job. They may say, “Can you give us an example of when you’ve delivered a first class service? Can you give us examples of the different kinds of the range of communication methods that you’ve used when delivering customer service? Can you give an example of when you’ve dealt with complaints in a successful and efficient manner?” So, you can see, that just by using the job description, it is very powerful to predict the type of questions that you will get asked.What this also does is provides you with the principal accountability, so that’s basically what you’re required to do in the role. On the right hand side, they’ve very kindly given us the percentage of the part of the role. So, we see that the first one to assess in resolving inquiries, requests, and complaints, primarily on the telephone, but also by other electronic asse ts, channels, etc., accounts for 40% of the role. Therefore, it is not unreasonable to believe that they will be assessing you heavily in this area.So, again, a question: Can you give us examples of when you have dealt with certain inquiries and complaints? How did you manage your day? How do you resolve inquiries? Talk us through how you would resolve an inquiryOkay, so you can see how I am predicting the customer service interview questions.The second part is 20%, using sound judgment and making decisions with an established procedure for each service request to agreed key performance indicated in service level agreements and quality standards to maximize customer satisfaction.So, “Can you give an example of where followed procedures to maximize customer satisfaction? Can you provide us with examples of where you’ve used sound judgment and made decisions in line with company policies and performance indicators?”That’s how you predict interview questions and I would say, fo r this specific role, is that these are the kinds of questions that you will get asked during the interview.Okay, the next part, 10%, we’re coming down the grade now, to receive and process payment made to council, resolve queries, with agreed processes.So, they may ask, “Can you give us examples of the types of databases that you’ve used? When have you processed payments? Is it important to take your time? How do you process payments? What are you thinking about when you process payments?”And so, it goes on. So that, I would certainly urge you to take that approach when preparing for your customer service interview. Make sure you’ve got the job description and the person specification next to you.Basically, the interview is thorough test of your skills, motivations, and knowledge. What do you need to know? Well, first of all, you need to know about the role. You may be saying to me, “Oh, Richard, of course, I need to know the role,” but, yes, you do. But very few peop le, when I have assessed them in the past, and I say, okay, tell me about the role you’re applying for, they struggle to say exactly what it is.The only way to do that is to actually read the job description, read the person specification, that’s a great way to learn about the role. Then you can say, “Having studied the job description and the person specification, I know that the role involves dealing with customers from first point of contact through to resolution, from inputting payment into the process channel, adhering to key process indicators, etc., etc.,” and just taking that information from what I have just read from that person specification. So, you can see that you’re using powerful keywords and phrases that the person assessing you will relate to, because, let’s face it, they will have created the job description and the person specification. So, if you start using key words and phrases that are relevant to that document, then you are going to be ticking bo xes without a doubt.Now, you certainly need to know about the company that you’re applying for and you can do that, basically, in a number of ways. The first way is to go onto the internet and look at the web site of the organization. Okay, and don’t forget what I said earlier, write this down. Learn about the mission. Learn about the vision. Learn about the objectives. Do they have a customer service charter? Who are the key people? What is the company’s USP, and that USP is the unique selling point, what is the company’s unique selling point? So, look at the web site, what do they do? What kind of services do they provide?You need to know about the requirements of the role.Again, that can be done through a job description or person specification, which I have highlighted there. You need to think about your experiences. Now, it is not unreasonable for the interviewer to say to you, “Can you give me an example of when you’ve carried out excellent customer service? Can yo u give an example of when you have dealt with a complaint, from initial point of contact through to resolution?”Experiences that you have will be extremely powerful in helping you to pass the interview and I will come on to situational interview questions in a second, but you need to think about experiences that you have that you can give to them during an interview. Obviously, you need to think about the reasons for applying and also the reason why you’re leaving your current job, and I’ll talk about this in a second. What can you offer?Now, obviously, everybody dedication, commitment, yeah, that’s great. But, what specifically can you offer that is different to the next person? And, that might be years of experience. You may have years of quality appraisals that you can say, “Look at my appraisals from the past; they’ve been exceptional.” It’s all about building value into your C.V. You might have had great appraisals, you may have won awards, you may have got load s of qualifications, you may have been praised in your previous job for doing such a fantastic role. Think about your strengths and also your weaknesses, and I’ll talk about those in a second, so why you are good for the role and why you are good for the company.Let’s face it, in today’s climate, and it’s not going to get any better, is that there will be lots of people applying different jobs. You need to put yourself right up at the top and sell yourself. That’s very important. What are they looking for?Well, they want to see whether you have the right customer service knowledge, the right level of skills, personal attributes, desire, motivation for the role. If you do have all of these, then you will be offered a position. How to prepareFirst of all, you need to think about the interview questions and your responses. Now, it would be foolish for me to say that you need to write down all of the questions and then write down your responses word for word. I think that can be quite dangerous sometimes, because you’ll be sat there in the interview and a question will come up and then you’ll be thinking about how you can actually respond to it and that’s not always the best thing to do.What you need to do is to write down the perceived question. So, go through your job description, your person specification. Think about the perceived questions and write down bullet points of what you’re going to say and that way you’ll be able to remember them during the interview.And, also, when you carry out a mock interview, take a look at your C.V.; make sure you learn it. So, they may say as an opening question, “Tell us about yourself,” or “Tell us about your C.V., talk us through your C.V.” Obviously, unless you have learned it, you won’t be able to respond to the questions. What is the time and location of the interview?A simple thing, but sometimes people fall foul of the location. Make sure you learn the time exactly, so you know exactly wh ere it is the interview. Are there any road works? If you’re using public transport, which we all know can be unreliable at times. get there early. You can sit there in the reception and go through your questions, or your C.V., or the person specification, but don’t push it and arrive late.Take along a notepad and a pen. If you want to take notes it just looks professional in the fact that you’re prepared. Take along any relevant documentation, such as qualifications, different certificates, etc., because it shows, again, that at the end of the interview, “Look, I’ve got these certificates, here they are. These are the qualifications I’ve got,” just to back up what you’ve got. You might want to take photocopies of them because you don’t want to leave them with the hard copies of yours.Take notes of any questions you may wish to ask and I’ll talk about asking questions at the end, in a moment. Have a copy of the person specification. Also, think about how you will dress. Think about the role; you’re applying for a customer service role, very important that you dress smart for the interview. Okay, whether you’re actually going along to a shop or you’re going along to an office, just dress smart. Make sure your shoes are clean. Think about you standing in front of the interview, when you walk into the interview room, what are their first impressions? What do they think about you? Do you look smart, because they will be thinking, straight away, “Is this the kind of person that we want working for our company?” So, when you stand there before you go to the interview, and you look in the mirror, think about who you are and whether you’ll be suited to that position that they’re looking for. Interview technique is very important.Let me ask you a question, what do you think of this person sat in the chair? If he was going along to an interview and you were interviewing him, would you take him on board? Personally, I wouldn’t, even if he gave excellent interview questions.And, the reason is, to me, he just looks too relaxed, too casual, and also over confident. He looks a little bit cocky to me. That’s just my view and it doesn’t matter how well he performs in the interview, I wouldn’t give him the job. Simply, because if he’s coming on for a customer service interview, then he’s going to be sat there in front of my customers and my clients like that. There is no way I’m going to give him a job. First impressions are very important.When you walk into the interview room, stand up straight, smile, be polite, say, “Hello. Nice to meet you. My name is Richard.” Shake their hands. Don’t sit down in the interview chair until invited to do so. Sit upright in the interview chair. Don’t slouch or fidget, just rest the palms of your hands facing down on top of your knees. Address the interview panel correctly.You know, you don’t have to call them sir or ma’am, but you can call them Mr. Smith or Mrs . Brooks, or whatever their names are. If they invite you to call them by their first names, that’s absolutely fine, but don’t overdo it. So, just address them correctly. Smile and be confident.Remember, the customer service element, they want to see what you’re like. You know, are you good at customer service? Therefore, you need to smile and be confident and positive. And, don’t use slang, or waffle, or abbreviations. I spoke earlier about USP, but I backed it up by saying it’s a unique selling point.How about this chap, what do we think of him? Well, I actually quite like him. He’s smiling. He’s sat there. He’s dressed smart. He’s made an effort. Now, I know it’s a cartoon character, but he looks smart and I’d be straight away thinking, “Yeah, let’s listen to what this chap has got to say.” He’s dressed smart. He’s certainly made an effort, whereas, the other person, not really interested.They are looking for potential. So, you don’t have to be t he finished article, because they will train you up, but they want to see that you have the potential to deliver in the role. And, this person, I think, might be able to do that.Remember, the role you are applying for is customer service based. Look at the interviewer. Say there are two people on the interview panel. When you’re responding to the questions, look at them both. Okay, so you can just look across, speak to one person, then the next. Don’t stare them out.Okay, you don’t want to do that, but smile and look at them around the eyes, where nose is, the mouth, and just use soft eye contact. Don’t look down at the floor when speaking to them. Remember, customer service assistants should be confident, and that’s what they want you to be.Think about how you speak and communicate. That will only come with practice and practice comes from carrying out a mock interview.Asking questions at the end, be very careful about the type of questions that you ask at the end. You do n’t need to go on, and on, and on and ask four or five questions. If you do, limit it to two questions. You don’t have to ask any questions at the end.Sometimes, at an interview, I might have a couple of questions in mind, but generally, I would say, if they said, “Have you got any questions?” I would say, “No, it’s fine. You’ve told me everything I need to know. Thank you very much. I know you’re busy and thank you for interviewing me.” There’s nothing wrong with that. You don’t have to ask questions. If you do, make sure they are appropriate. I’ll give you a couple of examples in a second. Final impressions.At the end of every interview, regardless of how well it’s gone, I will always say something along the lines of, “I just want to say, thank you very much for interviewing me today and giving me the opportunity to come along and be assessed for the role. If I am successful, I can assure you that I will work very hard and I will be a role model within your company and I won’t let you down. Thank you very much for seeing me.”That just leaves on a positive note and they will remember you for that. So, think about something that you can say at the end of the interview that is positive. Okay, it’s not cheesy. It’s not brown-nosing. It’s just you being positive. All right, and that is important. Essential tips for customer service interview questionsBe polite at all times. Smile and be happy. Be enthusiastic and positive. Be succinct in your responses and don’t waffle; and the only way you will do that is by practicing your responses. Avoid using jargon during the interview. Don’t use inappropriate language or use abbreviations.Now, sometimes at interviews, people have come along and they tell a joke at some point in the interview, because they just want to break the ice. Don’t bother. All right? Unless you know that it’s going to get their attention, what is the point, because most of time it will fall flat on the g round. So, don’t take the risk.Be respectful to the interview panel; address them as Mr., Mrs., or Miss. Look at the interviewers, but don’t stare them out, as I mentioned before. And, also, this is important, use the company name a few times, “Well, I have been researching Tescos…” or, “I’ve been researching Coca-Cola …” whatever company you’re applying for, use their name because it will show that you have researched them properly.Okay, let’s take a look at a number of customer service interview questions.Q. ”Can you please tell me a little bit about yourself?”Now, when responding to this question, think about the job description. Think about the role that you’re applying for. If I was applying for a customer service role, I would think that I need to be positive. I need to be enthusiastic. I need to be organised. I need to be prepared, professional. I need to be able to cope with stress. So, therefore, I would say I need to be a fit and active person, so I’m trying to align my response with what’s required in the role.I would say something like, “Well, my name is Richard. I’m 39 years of age. I have lots of experience in many different roles. I’m an enthusiastic person and I’m also very caring. I’m a family man, which means that any job that I go into I generally stay there for a long time, because I’m settled, I’m stable. I have lots of qualifications in customer service and I’m always looking to improve myself. I don’t generally get stressed out, because I keep myself fit and I keep my mind occupied at all times.” So, you can see the kind of response that I’m trying to put across, which, basically, is in line with the type of person they’re looking for, for the role. Q.”Why did you apply for this position?”Okay and only you will know the reason why you are applying for this position. I would say something along the lines of, “I’m applying for this position because I believe I am excellent at delivering high quality customer service. I enjoy working in a customer service environment and I noticed this position came up and I didn’t take it lightly. I researched the company well, I’ve been on your website, I’ve spoken to people who have worked for your organization, and you have a fantastic reputation for what you do. And, the service that you deliver is fantastic and it’s of high quality, and that’s the kind of person that I am.”So, what I’m basically saying it that the kind of person I am, which is professional, succinct, organized, is in parallel with the company that I’m applying for. Because, what you don’t want to do is just go along and apply for any old job. You want to have a really good reason why you’re applying for them.Q.”How would you summarise your main skills?”Well, again, this is simple. You just summarize your main skills and qualities in line with the person specification. So, have a look at the person specification. So, my main s kills would be: I’m a great team worker. I’m excellent at delivering first class customer service. I am capable of using a wide range of communication methods; so I’m good at writing, I’m good at speaking, I’m competent in use of e-mail and IT services. I’m very good at resolving complaints.You can see what I’m doing. Use a highlighter pen and go through and highlight them, and those will be my main skills in the role. Okay, so you can see how it all sort of falls into place as we progress through this.Q.”What experiences do you have in a customer service role?”I would say, “I’ve got lots of experiences in this role. To begin with, I’ve dealt with many, many different customers and in 99% of the cases I deliver an excellent customer service where the customer is actually satisfied. Only on a very small number of occasions have I had to deal with unhappy customers. I have lots of experience in dealing with complaints from the first point of contact through to resolution and this is how I deal with complaints.”So, you can talk about how you would deal with a complaint, which I’ll come on to later on. Also, talk about the qualifications you’ve got, whether you’ve been on any customer service courses where you’ve got an N.V.Q. in customer service, etc. Think about the experiences. Also, in terms of time, how much time have you spent in that particular role?Q.”What do you know about our company?”The thing to understand is what is the company’s mission, what is their vision, what are their aims and objectives? How many people work for the company? Whereabouts are they located? Who are the key partners or the key players in the company. How do they deliver customer service? What is their customer service charter? You can find all of this out by going on the web site. What is their unique selling point? What are they really, really good at?Q.”What are your reasons for considering leaving your current job?” Okay, so what are the reasons for leaving? This is sometimes a very difficult question to respond to. I will give you a very good piece of advice. What ever you do and whatever the reasons for leaving, don’t be negative towards your current or previous employers, whatever you do. Even if it was the case that they weren’t fantastic to work for, or you did have bad experiences, don’t be disrespectful towards them.Just say, “I really enjoyed working for the company, but for me it was time to move on. I’d spent a long time in that role and I’m now looking for a fresh and new challenge.” Okay, you may have your own genuine reasons for moving, maybe you want to move location. There’s nothing wrong with saying to somebody, “I’m ready for a new and fresh challenge. I’ve looked to your company and I think that you are the kind of company that I would like to work for. I would like to improve my skill set and I want to continually improve in this environment. I believe your company can ta ke me to the next level.” Q.”Where do you see yourself in five year’s time?”I’ve had some awful responses to this question. I can remember some chap saying to me, “I want to be sat where you are,” and I was quite high up in the company at the time and apart from there was no way he was going to get there in five years time, because it just wasn’t possible, I thought that it was a little bit rude and disrespectful.So, what you want to do is to say, “Yes, I want to progress in the organisation,” or if you don’t you could just say, “All I want to do is become a highly respected person in the organization and become extremely competent in the role that I’m carrying out. I want to become a great team player, and I want to become settled in my position, and I’m delivering, and my appraisals are fantastic.”If you want to progress in the company, you can say, “Well, in five years time I’d like to see myself as hopefully manager in the organization, or a dir ector in the organization, but I wouldn’t sacrifice that progression for not being competent in the role. I want to make sure I go through each position and make sure that I master that first of all, because that will get me respect amongst my peers, and it will also give me the qualifications that I need to move up through the positions in the company.”Q.”What can you bring to this company?”Just think about different key words and phrases, such as exceptional customer service, level of dedication, enthusiasm, I’m great at motivating people. I’m flexible. I’m committed. I’ve got a very good sickness record; I very rarely go off sick. I believe I can bring a freshness to the organisation. Q.”Please tell me about your salary expectations.”Now, only you will know the salary range at the job that you applying for. It may be a dead-set salary; so, it might 18-grand, 25-grand, whatever it is that they are offering. If there is a salary range, or if it is negotiable, th e only piece of advice I can give you is to be totally honest; not with just them, but with yourself as well.Let’s say the salary range is between £18-25,000. You go in and say, “Right, I want £25,000.” They are going to come back and go, “Why are you worth £25,000?” So, the key is, whatever you are asking for you need to be able to back it up with evidence of why you should be offered that amount of salary. If you have no experience in customer service, then I would suggest that you need to be asking something around about the lower end of the scale, because you can always move up later on. So, think carefully. Be honest, not just with them, but with yourself as well.Different questions to prepare for. Give an example, these are situational questions, and you will get asked these kind during the interview. They start off with something like, “Can you give us an example of when you have delivered excellent customer service? Can you give an example of when you’ve had to deal with an unhappy customer? Can you give an example of the best level of customer service you have ever encountered or witnessed? Can you give an example of worst or poor customer service?” I’ve already given you an example of when I went out last night and that was poor customer service.Now the way to respond to these questions is to use what I say is the S.T.A.R. Principle, which is Situation, Task, Action, Result. So when preparing for these responses, use that bullet point, that four part bullet point. Write down what the situation was. What down what the task was, so whatever you had to do, or what other people had to do. What action you took or other people took. And, what was the result.So, let’s take the, “When you have delivered or someone else has delivered poor customer service.” And I could give, “Right, the situation was I was out last night with my girlfriend and we entered into a restaurant. Obviously, the job of the manager was to make us feel happ y and feel welcome. Unfortunately, the action that she took, because it was quite late at night, I could detect that she was thinking, you know, this is going to take them close to their closing time. There weren’t many people in the restaurant and you could see that she wanted to close. Therefore, the result of that was that is made me feel unwelcome. So, even though it wasn’t horrendous customer service, it wasn’t brilliant in the fact that it didn’t make us feel welcome. So, that was the net result of her actions.”So, by using that S.T.A.R Principle in situational interview questions, you can make sure that they are fully structured, and they are great pointers to help you respond to the questions. So, “When have you delivered excellent customer service,” and you’ll use the S.T.A.R. Principle. “When have you had to deal with an unhappy customer?” And we all have to deal with unhappy customers at some point in our careers.Okay, the key is to remember that the c ustomer is the most important person. Sometimes customers can be difficult to deal with, but you have to do all you can to help them. Okay, you need to remain calm. You need to focus on their needs at all times. So, when you’re dealing with a complaint, you need to first of all listen carefully to the customer. Explain who you are and tell them that you’re here to, first of all, listen to what they have to say.Sometimes, a customer will go, they’re rant on, saying about a certain situation that they have encountered. It is important that you listen at all times. You can use effective listening skills by, when they’re talking to you, nodding your head, or if you’re on the phone just going, “uh huh,” and listening to them carefully.Once they’ve finished, then what you need to do is, if the company is in the wrong, you need to apologize. You need to sympathize with them. You need to reassure the customer that you are there to help them and you will do all that you can t o resolve this to their satisfaction. You then need to set about explaining what you’re doing to do to resolve the situation. So, you need to explain to them, “This is what I propose to do to make this better for you.”Once you’ve explained what you are going to do, you need to confirm with them that they are happy with your resolution. Then you need to state to them that you will contact them again and keep them fully informed with how you’re dealing with the complaint. And, you then need to contact them again at a later point to make sure that they are happy with the resolution.You are contacting the customer at all times to make them feel valued. That is what is important. An unhappy customer will go away and tell 10 people of their bad experience with the company. A happy customer may go away and tell one or two people about their experience with your company. So, there’s a key point there to learn, that it’s very important to look after, not just happy customers, b ut unhappy ones as well.That’s how you would respond to those kinds of questions and I would urge you to think of certain situations that you have been in at any time when you have delivered excellent customer service, dealt with unhappy customers, or the best level of customer service you’ve encountered.So what do know about the role? You will know a lot about the role form the person specification and the job description. “What are your strengths?” And, again, I would go through the person specification and think about the strengths that you have that are aligned to that role, to that part, and that description. So, whether you need to be a good communicator, good at dealing with complaints, good at inputting data; think about your strengths that are relevant to the role. You’re a good team worker. Q. “What are your weaknesses?” This is a very difficult type of customer service representative question, because what you don’t want to say is something like, “Well , sometimes, I’m late for work, I get stuck in traffic, I haven’t got great sickness record,” that kind of thing. You need to be thinking about a weakness which is it a bit of strength.One that I have used in the past, and I’m not saying this is good for a customer service representative interview question, somebody asked me this question once and this is genuinely what I can be like, if somebody’s late for something, it generally irritates me and I have to say something to the person, which isn’t always a good thing. I’m not confrontational, but I might say to them, “Do you not think it’s disrespectful, the fact that you’re late? It’s just the way that I am. I like to be punctual at all times and I like to be organized.”I’ve used that in a response before and said that, “Sometimes, I don’t like people who are late, or not punctual, and sometimes I say something to them. What I need to do is maybe take a bit of a back seat, and not worry about it too mu ch, just make sure that I’m on time.” And then I will say, “But, when I do think about it, it’s quite a strength actually, because it helps a company and helps other people to develop, because punctuality is very important.”Think carefully about your weaknesses. Some people will say during an interview, “Well, I don’t have any weaknesses.” I don’t believe them, to be honest with you. We all have weaknesses. A girl who came for an interview once, and I said, “What’s your weakness?” And, she said, “Chocolate,” and it was funny at the time, I started laughing, but it was funny and it was just a one word answer and it broke the ice a little bit and it was a good response to that question. Q. “Do you have a good sickness record?” Well, obviously, only you know if you do or not. Some customer service roles can have a high turn over and they can have high levels of sickness, because they can be sometimes quite stressful environments to work in. So, only you will know what your sickness record is like. All I can say is, if you have a poor sickness record, the company may not look at that in a favorable manner.So, you should always be thinking ahead, you know, when you wake up in the morning, a genuine sickness you can’t help, but I know that I’ve interviewed some people before for roles and they’ve had something like 15 or 20 days sickness in a year and it all falls on a Friday night or a Monday morning. And I just start to question, I don’t want that in my organization. So, think carefully about your sickness. Q. ”Do you have any questions you wish to ask?” Here’s a couple of good questions. Is there the opportunity for progression in the organization? If I’m successful and I learn my job well, is there the opportunity for progression? Because that tells me that that person wants to stay in my organization. That’s quite positive.Also, how long would it be before I start, if I’m successful? That shows to me that th e person is eager and they’re keen to get on. That’s just a couple of questions, but as I said before, you don’t have to ask questions.You can just say, “No, I’ve learned all I have done today. It’s been fantastic. Thank you very much for seeing me.”A final statement, I’ve mentioned this earlier. I think this is very powerful. At the end of the interview you can say something like, “Thank you very much for interviewing me today. I’m sure I can contribute a lot to your company. I’d really like to have the opportunity to excel and I could assure you that, if I’m offered the position, I will not let you down.” So, you can take a note of that and use it, adapt it how you wish for your final statement.Okay, we’ve come to the end of the training module. I wish you all the very best in your pursuit to passing your customer service interview questions. This entry was posted in Career Videos. Bookmark the permalink. Richard Firefighter Interview Questions And Ans wers ExamplesWhat Are The Different Types Of Holiday Reps

Dont Believe the Holiday Hiring Myths

Don’t Believe the Holiday Hiring Myths Have you heard you shouldn’t apply for jobs during the holidays, since companies aren’t hiring anyway? This is one of the most common myths we hear this time of year. Not only is the statement not true, but it’s actually the opposite in some cases. Companies always accept resumes and cover letters because they don’t want to miss out on a quality candidate. Here are some of the top myths about holiday hiring you may hear, but shouldn’t believe. Myth #1: Companies Don’t Hire During The Holidays In most cases, a company is going to hire a candidate if the perfect person walks into their office. The holiday season may be slower from a job seeker’s standpoint, but it rarely has an impact on whether a company is hiring. In fact, some companies prefer to hire at the end of the year because they know the candidates who apply will be serious since they are conducting a job search throughout the holidays. So choose the best executive resume writing service and send in your resume. Myth #2: People Are Too Busy To Network This is actually the opposite during the holidays for most companies. The end of the year rush can be intense for some people, but there’s always time to network and be social. Keep your LinkedIn profile updated and reach out to business connections when you have a chance. This is a great time of year to connect or reconnect, and you never know when it could lead to an opportunity. Myth #3: Jobs Posted During The Holidays Are Temporary Some jobs are only temporary to get through the holiday rush, but it’s not fair to make this a general statement. And besides, temporary jobs can sometimes end up being a permanent job if you do the job well. You can always ask the employer if you’re concerned with the type of job being offered, but if it’s not specifically stated, you should assume the opening is for a full-time position. Myth #4: Budget Constraints Prevent Hiring During The Holidays Sometimes a company has extra money to invest at the end of the year, but sometimes it doesn’t. You shouldn’t refrain from writing resumes and cover letters just because you think a company won’t hire you during the holidays. Many companies leave room in their budget for an end-of-year hiring so then they have their staff in place to begin the new year. Professional Resume Services is here to help you develop your LinkedIn profile, craft the perfect resume or cover letter or assist with any aspect of your holiday job search. If you’re planning to look for a new job to start the new year, you shouldn’t delay any further. Feel free to contact us to learn more about holiday hiring myths and why you should update your resume today.