5 Perspective Careers You Can Start From Home

5 Perspective Careers You Can Start From Home https://www.flickr.com/photos/nikcname/4893848354/sizes/lTo be able to work from home is a dream for most people. However, many think that enjoying this type of a profession is difficult to achieve and maintain.Even though not every line of work can be performed from where you live, we’ve come up with this article to introduce 5 lucrative options you can delve deeper into.Feel free to try out any one of these suggestions and we’ll let you be the judge.1. Web DesignevalevalIf you’re a techie with an eye for detail, you should in no way miss out on giving this opportunity a go. By bringing the two mentioned traits together, web designers get to enjoy working from cozy confines of their own homes, while coming up with ideas and creative designs for their customers’ web pages.Even if you lack in skills necessary for web design, there is a myriad of useful and cheap courses online to get into.2. Writing Whether you’re an aspiring script or article writer, or simply want to earn an extra buck on the side by means of the written word, you’re in luck â€" writing has never been as easy to get into, as it is nowadays.Even if being a content writer is not your dream career choice, you can rest assured that this line of work will boost your eloquence, help whisker away the dreaded writer’s block and even do wonders for your attention span and focus â€" two traits that play a vital part in any type of writer’s career.Websites like iWriter and Upwork offer a plethora of opportunities for anyone interested in freelance writing.3. TranslatorIf you’re good with words and speak at least one extra language, in addition to your native tongue, yet not quite ready for Becoming a stockbroker has been a dream for many people throughout the past and the current century. However, becoming an actual broker was so far-fetched up until recently, that only a few merely dared to try this line of work, let alone got a chance to achieve any form of success. Luckily, with a si gnificant amount of help from the Internet, it is much easier to delve into this profession nowadays.What online stocks excel at is the fact that the initial stakes do not have to be extremely high, do-or-die-type investments. Instead, as a rookie broker, you can invest in forex, binary options or penny stocks, about which you can learn more here.Of course, as time passes by and your experience grows, the investments will follow in suit, and you will get your chance to earn some real money.eval5. Web tutoring With the growth of the Internet, opportunities have skyrocketed and the world of teaching was in no way marginalized here. With communication tools such as Skype, you can do everything from helping a child with homework, to teaching adults how to use computers, even give language lessons.evalThis is a quick way to earn some extra pocket money, but may well turn out to be your dream profession. Up until recently, working from home was a privilege that only a few had a chance to enjoy. Nowadays, however, this way of earning money is well on its way towards becoming a trend, rather than a fad.

Customer Service Interview Questions How To Ace Your Interview

Customer Service Interview Questions How To Ace Your Interview fullscreen/iframe PRODUCTS YOU MAY BE INTERESTED IN  Our 150-page in-depth ‘Interview Skills’ guide will provide you with lots of insider tips and advice on how to pass any job interview. It contains sample questions and answers to 50 of the toughest customer service interview questions!See here to access our Interview Skills Guide! Customer Service Interview Questions: Video TranscriptionHi, there, and welcome to How to Pass Customer Service Interview Questions. My name’s Richard McMunn and for the duration of this program I’m going to teach you how to prepare for and pass any types of customer service interview questions. Now, it’s important to state from the offset that you should get yourself a pen and a piece of paper and take a note of the important hints and tips that I’ll be providing you throughout the duration of this program. There’s lots and lots of essential tips that I want you to follow and then take away and embrace in your preparation for your customer service interview.Now, for the duration of the module, I’ll make sure that I cover every single part, from preparation through to actual sample customer service interview questions, and tips on how to answer them. So it’s important that we take our time and we go through in a methodical and logical approach.Okay, let’s look at the module content.We will look at what is a customer service interview and you might think, “Well, I know what a customer service interview is.” But I would say, do you? I’m sure you do have a good knowledge, but if you have an understanding of what a customer service interview is and the reason why they’re actually interviewing you, then you have a better chance of giving them the information and the presentation that they require.We will also look at whereabouts they take place. They basically generally take place at a test center, or the company organization headquarters, or the shop or place that you’re actually going for the interview. So , you’ll actually be, generally, going along to the place where you will probably be employed. That is unless, of course, the company decided to outsource the interview to a recruitment agency; you might have to go to a different test. How long do customer service interviews last?Predominantly, they will last between 30 and 60 minutes, but it all depends on how long your answers are to the questions. Some people say to me, “How long should I respond for at the interview?” I generally say, if you’re well prepared and you don’t want to be waffling when responding to the questions, but I generally keep talking. And, I make sure that I generally speak relevant information that they are asking and that they are looking for, and I wait for them to say, “Okay, fine. We’ve had enough from you, we’ll move on to the next question.” Obviously, you don’t want to be waffling, but you want to make sure that you give them concise and succinct information. What are they looking for?Well, generally they are certainly going to be looking for somebody who is polite, who is respectful, who has got an in-depth knowledge of customer service, who has experience in customer service; and that’s important, because you will get asked situational interview questions, which I’ll come on to later on. But, they are basically interview questions that say, “Can you give us an example of where you have delivered exceptional customer service?” And, you obviously have to give an example of where you’ve already done that. So, therefore, it helps if you’ve had previous experience in the role.If you haven’t, try not to worry, because if that was me in that situation, I just say that I haven’t any experience yet, but this is what I would do in that situation. So, you give them an example of how you would perform. We will also look at some sample questions and tips on how to answer them. So, that’s basically the module content. Why have a customer service intervi ew?Basically, as you are aware, it’s a role that involves interactions with customers and clients. The organisation or the company, who will be potentially taking you on, want to know that you’re not going to do their company any harm. More importantly, they want to know that you’re going to be able to deliver a high standard of customer service that is in parallel with their mission,their vision, or their aim.It’s important to state at this point, and I would ask you to write this down, is that in your preparation, I would research the company and I would find out what their mission, their vision, or their aim is and also what their customer service charter is; and I would learn that off by heartbefore I go to the interview. So, if they say to you, “Tell us about our company, what you know,” then you can give them lots of information and say, “I know your customer service charter is this and I know that I am capable of delivering it.” So, it’s basically a speciali zed role.Some interviews, are more predominantly looking for technical knowledge; what they are looking for is your style and your personality. Now, with a customer service role, you’re either going to be dealing with customers face to face, or on the telephone, or a combination of the two. Therefore, you may have to go for a telephone interview first, which I’ll talk about in a second, but predominantly they want to see what you’re like as a person. So, are you a polite person, do you have a respectful manner, do people warm to you, how do you speak? Do you get irate when customers get irate with you, or do you stay calm and do you always focus on the customers’ needs?The face to face element is crucial to a to assess manner and your personality. That’s why they will want to see you, but as I mentioned earlier, you may have to undertake a telephone interview first. The reason, generally, that telephone interviews do take place is simply because the organization may have m any hundreds of applicants for a specific job and therefore they want to whittle it down.If you do have to go for a telephone interview, then you can follow the information that’s provided within this module, because it is quite relevant, but make sure that you speak in a polite manner and that you address the person who is interviewing you with total respect at all time. So, obviously, how you present yourself is very important.When I’ve applied for different jobs in the past, I would look at the company and I would think to myself, how would they expect me to come across? Do I need to wear a suit? Do I need dress smart? In this case, you certainly do. When it’s customer service, therefore, you need to present yourself smart. So make sure that you get yourself a suit or a formal outfit, and make sure that your shoes are clean, you’ve got your hair cut, you’re looking smart, you’re clean shaven. Really think carefully about whether you’re the type of person they would want to work for their company.Always focus on delivering a very high level of customer service and I’ll keep going on about that, but it is very important. That’s the job that you’re applying for. I’m sure that you are very good with people, if you’re applying for a customer service role. But, we’ve all had experiences of poor customer service, haven’t we? I went out last night and I went to a restaurant and the service wasn’t that great. Simply, because when myself and my partner walked into the restaurant the manager came up to us, and it was probably about nine o’clock in the evening, so, they were probably wanting to close at ten.I could just see on her face that she was thinking, “These are going to be here for over an hour, it’s going to take longer.” And, I just felt straight away it was a little bit uncomfortable. She wasn’t rude, but she wasn’t very welcoming. So, that is a poor example of customer service and you could use that during an interv iew. I would. If they said to you, “Give us an example of where you’ve seen poor customer service,” and you could explain the reasons why that is poor. So, we’re always going to focus on delivering a very high level of customer service. What is a customer service interview?Well, it is the first or last stage of a selection process. If you’re going for a face to face interview it is more likely to be the final stage. If it is the first stage, it will probably be a telephone interview. So, it’s the first or final stage of the selection process. Make no doubt about it, if you are invited for an interview, then you’ve done very well and they are interested in you. They’ve either seen your C.V. or they’ve seen your application form, and they think, “Hey, this person has the potential to do the role.” So, therefore you have to go into this in a positive manner.Basically, the interview assesses whether you have basic skills, qualities, and attributes; because they wil l train you in the role, but obviously yo have to have some experience of a customer service role and you also have to demonstrate that you have the ability to perform in the manner that they expect. You do that by reading and understanding the job description or the person specification, which I’ll talk about in a second.Now, the job description or person specification is basically the blueprint for the role that you are applying for. When a person, say a builder, decides to build a house, what does he or she do? Well, they get themselves the foundations laid down. They’ll go to an architect and say, “Can you build me the plans?” It’s basically a blueprint for a role and that’s what a job description is; it’s a blueprint for the role. So, therefore, it would be not unreasonable for the employer to expect you, as the interviewer, to understand the job description.The job description and person specifications are very powerful documents. Again, take a note of this, make sure that you get a copy of the j.d. and the person specification before you go to interview, because you can predict the interview questions that you’re going to get asked from these important documents.Let’s take a quick look right now. So, this is a job description for a customer service advisor and the one that you may be going for is potentially quite similar. So, the purpose of your job: to work as part of a team, delivering a first class, professional customer service. Straight away, they’re talking about team work and delivering a first class customer service. It says that you will use a wide range of communication methods to insure that where possible customer inquiries, payments, and complaints are resolved at the first point of contact.If I was you, I would have a copy of my job description to hand and I would also have with me a highlighter pen, and I would be going through and highlighting the key words and phrases and I would be able to predict interview questio ns. Here’s the first interview question, “Can you give us an example of when you’ve worked as part of a team?” That’s part of the job. They may say, “Can you give us an example of when you’ve delivered a first class service? Can you give us examples of the different kinds of the range of communication methods that you’ve used when delivering customer service? Can you give an example of when you’ve dealt with complaints in a successful and efficient manner?” So, you can see, that just by using the job description, it is very powerful to predict the type of questions that you will get asked.What this also does is provides you with the principal accountability, so that’s basically what you’re required to do in the role. On the right hand side, they’ve very kindly given us the percentage of the part of the role. So, we see that the first one to assess in resolving inquiries, requests, and complaints, primarily on the telephone, but also by other electronic asse ts, channels, etc., accounts for 40% of the role. Therefore, it is not unreasonable to believe that they will be assessing you heavily in this area.So, again, a question: Can you give us examples of when you have dealt with certain inquiries and complaints? How did you manage your day? How do you resolve inquiries? Talk us through how you would resolve an inquiryOkay, so you can see how I am predicting the customer service interview questions.The second part is 20%, using sound judgment and making decisions with an established procedure for each service request to agreed key performance indicated in service level agreements and quality standards to maximize customer satisfaction.So, “Can you give an example of where followed procedures to maximize customer satisfaction? Can you provide us with examples of where you’ve used sound judgment and made decisions in line with company policies and performance indicators?”That’s how you predict interview questions and I would say, fo r this specific role, is that these are the kinds of questions that you will get asked during the interview.Okay, the next part, 10%, we’re coming down the grade now, to receive and process payment made to council, resolve queries, with agreed processes.So, they may ask, “Can you give us examples of the types of databases that you’ve used? When have you processed payments? Is it important to take your time? How do you process payments? What are you thinking about when you process payments?”And so, it goes on. So that, I would certainly urge you to take that approach when preparing for your customer service interview. Make sure you’ve got the job description and the person specification next to you.Basically, the interview is thorough test of your skills, motivations, and knowledge. What do you need to know? Well, first of all, you need to know about the role. You may be saying to me, “Oh, Richard, of course, I need to know the role,” but, yes, you do. But very few peop le, when I have assessed them in the past, and I say, okay, tell me about the role you’re applying for, they struggle to say exactly what it is.The only way to do that is to actually read the job description, read the person specification, that’s a great way to learn about the role. Then you can say, “Having studied the job description and the person specification, I know that the role involves dealing with customers from first point of contact through to resolution, from inputting payment into the process channel, adhering to key process indicators, etc., etc.,” and just taking that information from what I have just read from that person specification. So, you can see that you’re using powerful keywords and phrases that the person assessing you will relate to, because, let’s face it, they will have created the job description and the person specification. So, if you start using key words and phrases that are relevant to that document, then you are going to be ticking bo xes without a doubt.Now, you certainly need to know about the company that you’re applying for and you can do that, basically, in a number of ways. The first way is to go onto the internet and look at the web site of the organization. Okay, and don’t forget what I said earlier, write this down. Learn about the mission. Learn about the vision. Learn about the objectives. Do they have a customer service charter? Who are the key people? What is the company’s USP, and that USP is the unique selling point, what is the company’s unique selling point? So, look at the web site, what do they do? What kind of services do they provide?You need to know about the requirements of the role.Again, that can be done through a job description or person specification, which I have highlighted there. You need to think about your experiences. Now, it is not unreasonable for the interviewer to say to you, “Can you give me an example of when you’ve carried out excellent customer service? Can yo u give an example of when you have dealt with a complaint, from initial point of contact through to resolution?”Experiences that you have will be extremely powerful in helping you to pass the interview and I will come on to situational interview questions in a second, but you need to think about experiences that you have that you can give to them during an interview. Obviously, you need to think about the reasons for applying and also the reason why you’re leaving your current job, and I’ll talk about this in a second. What can you offer?Now, obviously, everybody dedication, commitment, yeah, that’s great. But, what specifically can you offer that is different to the next person? And, that might be years of experience. You may have years of quality appraisals that you can say, “Look at my appraisals from the past; they’ve been exceptional.” It’s all about building value into your C.V. You might have had great appraisals, you may have won awards, you may have got load s of qualifications, you may have been praised in your previous job for doing such a fantastic role. Think about your strengths and also your weaknesses, and I’ll talk about those in a second, so why you are good for the role and why you are good for the company.Let’s face it, in today’s climate, and it’s not going to get any better, is that there will be lots of people applying different jobs. You need to put yourself right up at the top and sell yourself. That’s very important. What are they looking for?Well, they want to see whether you have the right customer service knowledge, the right level of skills, personal attributes, desire, motivation for the role. If you do have all of these, then you will be offered a position. How to prepareFirst of all, you need to think about the interview questions and your responses. Now, it would be foolish for me to say that you need to write down all of the questions and then write down your responses word for word. I think that can be quite dangerous sometimes, because you’ll be sat there in the interview and a question will come up and then you’ll be thinking about how you can actually respond to it and that’s not always the best thing to do.What you need to do is to write down the perceived question. So, go through your job description, your person specification. Think about the perceived questions and write down bullet points of what you’re going to say and that way you’ll be able to remember them during the interview.And, also, when you carry out a mock interview, take a look at your C.V.; make sure you learn it. So, they may say as an opening question, “Tell us about yourself,” or “Tell us about your C.V., talk us through your C.V.” Obviously, unless you have learned it, you won’t be able to respond to the questions. What is the time and location of the interview?A simple thing, but sometimes people fall foul of the location. Make sure you learn the time exactly, so you know exactly wh ere it is the interview. Are there any road works? If you’re using public transport, which we all know can be unreliable at times. get there early. You can sit there in the reception and go through your questions, or your C.V., or the person specification, but don’t push it and arrive late.Take along a notepad and a pen. If you want to take notes it just looks professional in the fact that you’re prepared. Take along any relevant documentation, such as qualifications, different certificates, etc., because it shows, again, that at the end of the interview, “Look, I’ve got these certificates, here they are. These are the qualifications I’ve got,” just to back up what you’ve got. You might want to take photocopies of them because you don’t want to leave them with the hard copies of yours.Take notes of any questions you may wish to ask and I’ll talk about asking questions at the end, in a moment. Have a copy of the person specification. Also, think about how you will dress. Think about the role; you’re applying for a customer service role, very important that you dress smart for the interview. Okay, whether you’re actually going along to a shop or you’re going along to an office, just dress smart. Make sure your shoes are clean. Think about you standing in front of the interview, when you walk into the interview room, what are their first impressions? What do they think about you? Do you look smart, because they will be thinking, straight away, “Is this the kind of person that we want working for our company?” So, when you stand there before you go to the interview, and you look in the mirror, think about who you are and whether you’ll be suited to that position that they’re looking for. Interview technique is very important.Let me ask you a question, what do you think of this person sat in the chair? If he was going along to an interview and you were interviewing him, would you take him on board? Personally, I wouldn’t, even if he gave excellent interview questions.And, the reason is, to me, he just looks too relaxed, too casual, and also over confident. He looks a little bit cocky to me. That’s just my view and it doesn’t matter how well he performs in the interview, I wouldn’t give him the job. Simply, because if he’s coming on for a customer service interview, then he’s going to be sat there in front of my customers and my clients like that. There is no way I’m going to give him a job. First impressions are very important.When you walk into the interview room, stand up straight, smile, be polite, say, “Hello. Nice to meet you. My name is Richard.” Shake their hands. Don’t sit down in the interview chair until invited to do so. Sit upright in the interview chair. Don’t slouch or fidget, just rest the palms of your hands facing down on top of your knees. Address the interview panel correctly.You know, you don’t have to call them sir or ma’am, but you can call them Mr. Smith or Mrs . Brooks, or whatever their names are. If they invite you to call them by their first names, that’s absolutely fine, but don’t overdo it. So, just address them correctly. Smile and be confident.Remember, the customer service element, they want to see what you’re like. You know, are you good at customer service? Therefore, you need to smile and be confident and positive. And, don’t use slang, or waffle, or abbreviations. I spoke earlier about USP, but I backed it up by saying it’s a unique selling point.How about this chap, what do we think of him? Well, I actually quite like him. He’s smiling. He’s sat there. He’s dressed smart. He’s made an effort. Now, I know it’s a cartoon character, but he looks smart and I’d be straight away thinking, “Yeah, let’s listen to what this chap has got to say.” He’s dressed smart. He’s certainly made an effort, whereas, the other person, not really interested.They are looking for potential. So, you don’t have to be t he finished article, because they will train you up, but they want to see that you have the potential to deliver in the role. And, this person, I think, might be able to do that.Remember, the role you are applying for is customer service based. Look at the interviewer. Say there are two people on the interview panel. When you’re responding to the questions, look at them both. Okay, so you can just look across, speak to one person, then the next. Don’t stare them out.Okay, you don’t want to do that, but smile and look at them around the eyes, where nose is, the mouth, and just use soft eye contact. Don’t look down at the floor when speaking to them. Remember, customer service assistants should be confident, and that’s what they want you to be.Think about how you speak and communicate. That will only come with practice and practice comes from carrying out a mock interview.Asking questions at the end, be very careful about the type of questions that you ask at the end. You do n’t need to go on, and on, and on and ask four or five questions. If you do, limit it to two questions. You don’t have to ask any questions at the end.Sometimes, at an interview, I might have a couple of questions in mind, but generally, I would say, if they said, “Have you got any questions?” I would say, “No, it’s fine. You’ve told me everything I need to know. Thank you very much. I know you’re busy and thank you for interviewing me.” There’s nothing wrong with that. You don’t have to ask questions. If you do, make sure they are appropriate. I’ll give you a couple of examples in a second. Final impressions.At the end of every interview, regardless of how well it’s gone, I will always say something along the lines of, “I just want to say, thank you very much for interviewing me today and giving me the opportunity to come along and be assessed for the role. If I am successful, I can assure you that I will work very hard and I will be a role model within your company and I won’t let you down. Thank you very much for seeing me.”That just leaves on a positive note and they will remember you for that. So, think about something that you can say at the end of the interview that is positive. Okay, it’s not cheesy. It’s not brown-nosing. It’s just you being positive. All right, and that is important. Essential tips for customer service interview questionsBe polite at all times. Smile and be happy. Be enthusiastic and positive. Be succinct in your responses and don’t waffle; and the only way you will do that is by practicing your responses. Avoid using jargon during the interview. Don’t use inappropriate language or use abbreviations.Now, sometimes at interviews, people have come along and they tell a joke at some point in the interview, because they just want to break the ice. Don’t bother. All right? Unless you know that it’s going to get their attention, what is the point, because most of time it will fall flat on the g round. So, don’t take the risk.Be respectful to the interview panel; address them as Mr., Mrs., or Miss. Look at the interviewers, but don’t stare them out, as I mentioned before. And, also, this is important, use the company name a few times, “Well, I have been researching Tescos…” or, “I’ve been researching Coca-Cola …” whatever company you’re applying for, use their name because it will show that you have researched them properly.Okay, let’s take a look at a number of customer service interview questions.Q. ”Can you please tell me a little bit about yourself?”Now, when responding to this question, think about the job description. Think about the role that you’re applying for. If I was applying for a customer service role, I would think that I need to be positive. I need to be enthusiastic. I need to be organised. I need to be prepared, professional. I need to be able to cope with stress. So, therefore, I would say I need to be a fit and active person, so I’m trying to align my response with what’s required in the role.I would say something like, “Well, my name is Richard. I’m 39 years of age. I have lots of experience in many different roles. I’m an enthusiastic person and I’m also very caring. I’m a family man, which means that any job that I go into I generally stay there for a long time, because I’m settled, I’m stable. I have lots of qualifications in customer service and I’m always looking to improve myself. I don’t generally get stressed out, because I keep myself fit and I keep my mind occupied at all times.” So, you can see the kind of response that I’m trying to put across, which, basically, is in line with the type of person they’re looking for, for the role. Q.”Why did you apply for this position?”Okay and only you will know the reason why you are applying for this position. I would say something along the lines of, “I’m applying for this position because I believe I am excellent at delivering high quality customer service. I enjoy working in a customer service environment and I noticed this position came up and I didn’t take it lightly. I researched the company well, I’ve been on your website, I’ve spoken to people who have worked for your organization, and you have a fantastic reputation for what you do. And, the service that you deliver is fantastic and it’s of high quality, and that’s the kind of person that I am.”So, what I’m basically saying it that the kind of person I am, which is professional, succinct, organized, is in parallel with the company that I’m applying for. Because, what you don’t want to do is just go along and apply for any old job. You want to have a really good reason why you’re applying for them.Q.”How would you summarise your main skills?”Well, again, this is simple. You just summarize your main skills and qualities in line with the person specification. So, have a look at the person specification. So, my main s kills would be: I’m a great team worker. I’m excellent at delivering first class customer service. I am capable of using a wide range of communication methods; so I’m good at writing, I’m good at speaking, I’m competent in use of e-mail and IT services. I’m very good at resolving complaints.You can see what I’m doing. Use a highlighter pen and go through and highlight them, and those will be my main skills in the role. Okay, so you can see how it all sort of falls into place as we progress through this.Q.”What experiences do you have in a customer service role?”I would say, “I’ve got lots of experiences in this role. To begin with, I’ve dealt with many, many different customers and in 99% of the cases I deliver an excellent customer service where the customer is actually satisfied. Only on a very small number of occasions have I had to deal with unhappy customers. I have lots of experience in dealing with complaints from the first point of contact through to resolution and this is how I deal with complaints.”So, you can talk about how you would deal with a complaint, which I’ll come on to later on. Also, talk about the qualifications you’ve got, whether you’ve been on any customer service courses where you’ve got an N.V.Q. in customer service, etc. Think about the experiences. Also, in terms of time, how much time have you spent in that particular role?Q.”What do you know about our company?”The thing to understand is what is the company’s mission, what is their vision, what are their aims and objectives? How many people work for the company? Whereabouts are they located? Who are the key partners or the key players in the company. How do they deliver customer service? What is their customer service charter? You can find all of this out by going on the web site. What is their unique selling point? What are they really, really good at?Q.”What are your reasons for considering leaving your current job?” Okay, so what are the reasons for leaving? This is sometimes a very difficult question to respond to. I will give you a very good piece of advice. What ever you do and whatever the reasons for leaving, don’t be negative towards your current or previous employers, whatever you do. Even if it was the case that they weren’t fantastic to work for, or you did have bad experiences, don’t be disrespectful towards them.Just say, “I really enjoyed working for the company, but for me it was time to move on. I’d spent a long time in that role and I’m now looking for a fresh and new challenge.” Okay, you may have your own genuine reasons for moving, maybe you want to move location. There’s nothing wrong with saying to somebody, “I’m ready for a new and fresh challenge. I’ve looked to your company and I think that you are the kind of company that I would like to work for. I would like to improve my skill set and I want to continually improve in this environment. I believe your company can ta ke me to the next level.” Q.”Where do you see yourself in five year’s time?”I’ve had some awful responses to this question. I can remember some chap saying to me, “I want to be sat where you are,” and I was quite high up in the company at the time and apart from there was no way he was going to get there in five years time, because it just wasn’t possible, I thought that it was a little bit rude and disrespectful.So, what you want to do is to say, “Yes, I want to progress in the organisation,” or if you don’t you could just say, “All I want to do is become a highly respected person in the organization and become extremely competent in the role that I’m carrying out. I want to become a great team player, and I want to become settled in my position, and I’m delivering, and my appraisals are fantastic.”If you want to progress in the company, you can say, “Well, in five years time I’d like to see myself as hopefully manager in the organization, or a dir ector in the organization, but I wouldn’t sacrifice that progression for not being competent in the role. I want to make sure I go through each position and make sure that I master that first of all, because that will get me respect amongst my peers, and it will also give me the qualifications that I need to move up through the positions in the company.”Q.”What can you bring to this company?”Just think about different key words and phrases, such as exceptional customer service, level of dedication, enthusiasm, I’m great at motivating people. I’m flexible. I’m committed. I’ve got a very good sickness record; I very rarely go off sick. I believe I can bring a freshness to the organisation. Q.”Please tell me about your salary expectations.”Now, only you will know the salary range at the job that you applying for. It may be a dead-set salary; so, it might 18-grand, 25-grand, whatever it is that they are offering. If there is a salary range, or if it is negotiable, th e only piece of advice I can give you is to be totally honest; not with just them, but with yourself as well.Let’s say the salary range is between £18-25,000. You go in and say, “Right, I want £25,000.” They are going to come back and go, “Why are you worth £25,000?” So, the key is, whatever you are asking for you need to be able to back it up with evidence of why you should be offered that amount of salary. If you have no experience in customer service, then I would suggest that you need to be asking something around about the lower end of the scale, because you can always move up later on. So, think carefully. Be honest, not just with them, but with yourself as well.Different questions to prepare for. Give an example, these are situational questions, and you will get asked these kind during the interview. They start off with something like, “Can you give us an example of when you have delivered excellent customer service? Can you give an example of when you’ve had to deal with an unhappy customer? Can you give an example of the best level of customer service you have ever encountered or witnessed? Can you give an example of worst or poor customer service?” I’ve already given you an example of when I went out last night and that was poor customer service.Now the way to respond to these questions is to use what I say is the S.T.A.R. Principle, which is Situation, Task, Action, Result. So when preparing for these responses, use that bullet point, that four part bullet point. Write down what the situation was. What down what the task was, so whatever you had to do, or what other people had to do. What action you took or other people took. And, what was the result.So, let’s take the, “When you have delivered or someone else has delivered poor customer service.” And I could give, “Right, the situation was I was out last night with my girlfriend and we entered into a restaurant. Obviously, the job of the manager was to make us feel happ y and feel welcome. Unfortunately, the action that she took, because it was quite late at night, I could detect that she was thinking, you know, this is going to take them close to their closing time. There weren’t many people in the restaurant and you could see that she wanted to close. Therefore, the result of that was that is made me feel unwelcome. So, even though it wasn’t horrendous customer service, it wasn’t brilliant in the fact that it didn’t make us feel welcome. So, that was the net result of her actions.”So, by using that S.T.A.R Principle in situational interview questions, you can make sure that they are fully structured, and they are great pointers to help you respond to the questions. So, “When have you delivered excellent customer service,” and you’ll use the S.T.A.R. Principle. “When have you had to deal with an unhappy customer?” And we all have to deal with unhappy customers at some point in our careers.Okay, the key is to remember that the c ustomer is the most important person. Sometimes customers can be difficult to deal with, but you have to do all you can to help them. Okay, you need to remain calm. You need to focus on their needs at all times. So, when you’re dealing with a complaint, you need to first of all listen carefully to the customer. Explain who you are and tell them that you’re here to, first of all, listen to what they have to say.Sometimes, a customer will go, they’re rant on, saying about a certain situation that they have encountered. It is important that you listen at all times. You can use effective listening skills by, when they’re talking to you, nodding your head, or if you’re on the phone just going, “uh huh,” and listening to them carefully.Once they’ve finished, then what you need to do is, if the company is in the wrong, you need to apologize. You need to sympathize with them. You need to reassure the customer that you are there to help them and you will do all that you can t o resolve this to their satisfaction. You then need to set about explaining what you’re doing to do to resolve the situation. So, you need to explain to them, “This is what I propose to do to make this better for you.”Once you’ve explained what you are going to do, you need to confirm with them that they are happy with your resolution. Then you need to state to them that you will contact them again and keep them fully informed with how you’re dealing with the complaint. And, you then need to contact them again at a later point to make sure that they are happy with the resolution.You are contacting the customer at all times to make them feel valued. That is what is important. An unhappy customer will go away and tell 10 people of their bad experience with the company. A happy customer may go away and tell one or two people about their experience with your company. So, there’s a key point there to learn, that it’s very important to look after, not just happy customers, b ut unhappy ones as well.That’s how you would respond to those kinds of questions and I would urge you to think of certain situations that you have been in at any time when you have delivered excellent customer service, dealt with unhappy customers, or the best level of customer service you’ve encountered.So what do know about the role? You will know a lot about the role form the person specification and the job description. “What are your strengths?” And, again, I would go through the person specification and think about the strengths that you have that are aligned to that role, to that part, and that description. So, whether you need to be a good communicator, good at dealing with complaints, good at inputting data; think about your strengths that are relevant to the role. You’re a good team worker. Q. “What are your weaknesses?” This is a very difficult type of customer service representative question, because what you don’t want to say is something like, “Well , sometimes, I’m late for work, I get stuck in traffic, I haven’t got great sickness record,” that kind of thing. You need to be thinking about a weakness which is it a bit of strength.One that I have used in the past, and I’m not saying this is good for a customer service representative interview question, somebody asked me this question once and this is genuinely what I can be like, if somebody’s late for something, it generally irritates me and I have to say something to the person, which isn’t always a good thing. I’m not confrontational, but I might say to them, “Do you not think it’s disrespectful, the fact that you’re late? It’s just the way that I am. I like to be punctual at all times and I like to be organized.”I’ve used that in a response before and said that, “Sometimes, I don’t like people who are late, or not punctual, and sometimes I say something to them. What I need to do is maybe take a bit of a back seat, and not worry about it too mu ch, just make sure that I’m on time.” And then I will say, “But, when I do think about it, it’s quite a strength actually, because it helps a company and helps other people to develop, because punctuality is very important.”Think carefully about your weaknesses. Some people will say during an interview, “Well, I don’t have any weaknesses.” I don’t believe them, to be honest with you. We all have weaknesses. A girl who came for an interview once, and I said, “What’s your weakness?” And, she said, “Chocolate,” and it was funny at the time, I started laughing, but it was funny and it was just a one word answer and it broke the ice a little bit and it was a good response to that question. Q. “Do you have a good sickness record?” Well, obviously, only you know if you do or not. Some customer service roles can have a high turn over and they can have high levels of sickness, because they can be sometimes quite stressful environments to work in. So, only you will know what your sickness record is like. All I can say is, if you have a poor sickness record, the company may not look at that in a favorable manner.So, you should always be thinking ahead, you know, when you wake up in the morning, a genuine sickness you can’t help, but I know that I’ve interviewed some people before for roles and they’ve had something like 15 or 20 days sickness in a year and it all falls on a Friday night or a Monday morning. And I just start to question, I don’t want that in my organization. So, think carefully about your sickness. Q. ”Do you have any questions you wish to ask?” Here’s a couple of good questions. Is there the opportunity for progression in the organization? If I’m successful and I learn my job well, is there the opportunity for progression? Because that tells me that that person wants to stay in my organization. That’s quite positive.Also, how long would it be before I start, if I’m successful? That shows to me that th e person is eager and they’re keen to get on. That’s just a couple of questions, but as I said before, you don’t have to ask questions.You can just say, “No, I’ve learned all I have done today. It’s been fantastic. Thank you very much for seeing me.”A final statement, I’ve mentioned this earlier. I think this is very powerful. At the end of the interview you can say something like, “Thank you very much for interviewing me today. I’m sure I can contribute a lot to your company. I’d really like to have the opportunity to excel and I could assure you that, if I’m offered the position, I will not let you down.” So, you can take a note of that and use it, adapt it how you wish for your final statement.Okay, we’ve come to the end of the training module. I wish you all the very best in your pursuit to passing your customer service interview questions. This entry was posted in Career Videos. Bookmark the permalink. Richard Firefighter Interview Questions And Ans wers ExamplesWhat Are The Different Types Of Holiday Reps

Dont Believe the Holiday Hiring Myths

Don’t Believe the Holiday Hiring Myths Have you heard you shouldn’t apply for jobs during the holidays, since companies aren’t hiring anyway? This is one of the most common myths we hear this time of year. Not only is the statement not true, but it’s actually the opposite in some cases. Companies always accept resumes and cover letters because they don’t want to miss out on a quality candidate. Here are some of the top myths about holiday hiring you may hear, but shouldn’t believe. Myth #1: Companies Don’t Hire During The Holidays In most cases, a company is going to hire a candidate if the perfect person walks into their office. The holiday season may be slower from a job seeker’s standpoint, but it rarely has an impact on whether a company is hiring. In fact, some companies prefer to hire at the end of the year because they know the candidates who apply will be serious since they are conducting a job search throughout the holidays. So choose the best executive resume writing service and send in your resume. Myth #2: People Are Too Busy To Network This is actually the opposite during the holidays for most companies. The end of the year rush can be intense for some people, but there’s always time to network and be social. Keep your LinkedIn profile updated and reach out to business connections when you have a chance. This is a great time of year to connect or reconnect, and you never know when it could lead to an opportunity. Myth #3: Jobs Posted During The Holidays Are Temporary Some jobs are only temporary to get through the holiday rush, but it’s not fair to make this a general statement. And besides, temporary jobs can sometimes end up being a permanent job if you do the job well. You can always ask the employer if you’re concerned with the type of job being offered, but if it’s not specifically stated, you should assume the opening is for a full-time position. Myth #4: Budget Constraints Prevent Hiring During The Holidays Sometimes a company has extra money to invest at the end of the year, but sometimes it doesn’t. You shouldn’t refrain from writing resumes and cover letters just because you think a company won’t hire you during the holidays. Many companies leave room in their budget for an end-of-year hiring so then they have their staff in place to begin the new year. Professional Resume Services is here to help you develop your LinkedIn profile, craft the perfect resume or cover letter or assist with any aspect of your holiday job search. If you’re planning to look for a new job to start the new year, you shouldn’t delay any further. Feel free to contact us to learn more about holiday hiring myths and why you should update your resume today.

How to Conduct a Custom Resume Writing Questionnaire?

How to Conduct a Custom Resume Writing Questionnaire?If you are looking for the answers to your job interview questions, or you want to learn more about how to craft a resume for an upcoming job interview, then the best place to start is by using a custom resume writing questionnaire. The best way to do this is by consulting with a professional resume writer or hiring an independent consultant. However, most people don't know where to begin.Resume writers and consultants generally understand the importance of creating a resume that stands out from the competition. For this reason, they are willing to take the time to help you create a resume that has all the right information and qualifications but does not seem as though it was written by someone else. That can be very difficult for most people to do so they settle for a generic job resume that doesn't showcase their skills and abilities as effectively as possible.A good idea for a professional resume writer or a professional resume consultant is to ask for a written sample of a resume from a candidate who is already working in an organization. They can come up with a resume from a current employee that showcases their skills and abilities. If you cannot find one, then consider asking a current employee to write their own personalized cover letter for you.However, if you are going to go that route, make sure that the information is as accurate as possible. Take the time to write your own personal statement that outlines why you would be a great candidate for the position that you are applying for. Have someone write it for you and incorporate your own story into it.After you have the sample written, you can then create a summary of the information you have gathered to create the resume. You should keep in mind that there is a time limit on this questionnaire. It is suggested that you submit it after two weeks from the date you submit your resume. This gives you enough time to gather your thoughts, gather refer ences, and get more information on the position that you are applying for.Once you have the details of the position and the personal information prepared, you will then need to decide what type of formatting to use for your resume. It is important to note that you do not have to use a standard resume format, as long as it is very specific and focuses on the qualifications you have as an applicant. Many companies and recruiters prefer to use a single template for all applicants, including themselves.This one specific paragraph can be condensed into bullet points for a more organized look. The format and content should be different for each employer, but there should be some similarities that you can highlight for them.

Minimum Wage Increase Gravity Payments CEO Dan Price Pays Every Employee $70,000

Minimum Wage Increase Gravity Payments CEO Dan Price Pays Every Employee $70,000 Growing up in rural Idaho, Gravity Payments CEO Dan Price remembers learning that one’s values are most sacred. “My dad would ask me a question…He’d say, ‘How much money is your integrity worth?’ His point was there’s no amount of money that he would be willing to sell his integrity for. And that was ingrained in me at a very, very young age.” Fast forward to today, the 30-year-old CEO is staying true to those principles. Just last week he announced he’d be taking a $930,000 pay cut to help afford raising the minimum wage at his Seattle-based credit card processing company to $70,000. This means that out of the 120 employees, 70 will be getting raises and 30 will see their incomes double. For Price, this will also mean reducing his $1 million annual salary to $70,000. “I may have to sell my house, to be honest,” he told me. I spoke with Price on my daily podcast, So Money, about how he arrived at choosing $70,000 as the company’s starting salary and how he’ll be measuring the success of this bold decision. While Price’s move was born out of a desire to bring more income equality to his workforce, he’ll be looking to his customers to learn if, in fact, he made the best decision. Farnoosh Torabi: You were inspired to raise the minimum wage because of a well-known Princeton study that found that emotional well-being rises with incomeâ€"but only to an extent, which is around $75,000 dollars. Was it just the study that was the game changer for you? The numbers also had to make sense for the business, right? Dan Price: To me, once you know the right thing to do, and it’s the right thing for everybody involved and it’s going to be beneficial to everyone, it becomes a moral imperative to actually do it. In the past, as much as I would have wanted to do something like this, it wasn’t practical, it wasn’t the right timing. And so, with that Princeton study, one of the other aspects that really hit home with me was, “The dollars that you’re making underneath that amount are causing harm to your well-being.” And that, to me, is powerful stuff. And we only get to live this life once. And I want everybody that I’m partnered with at Gravity to really live the fullest, best life that they can. And so, that was a big part of it. And to be honest with you, all of those studies and stuff, you can throw them out the window. If you just talk to people around Seattle, or really anywhere, and you see how it’s impacting them, that’s the top thing for me. The day I decided to do this, I was on a hike with a friend who had her rent hiked up a little bit. And she’s incredibly smart, very hard-working, and her employer does a great job taking care of her, but market rates being what they are, and living expenses being what they are, it was creating a very difficult, stressful situation for her. [Editor’s note: The cost of living in Seattle is 24% above the national average, according to PayScale, mainly due to the high price of housing. Home prices are 51% above the national average.] FT: You said from the beginning that this is really just an experiment for now. How will you be measuring its success? DP: First and foremost will be our client satisfaction. That’s what we’ve always built the whole company on. In my mind, I am a butler, I’m a servant for our clients, which are amazing independent businesses all over the country, and we help them accept credit cards for less and give them great service. And so, if our clients are more satisfied, that’s going to be, for me, the most important bellwether. We never really had trouble attracting talent because we’re very purpose-oriented. We never really had trouble retaining talent because the most important thing we provide our team isn’t money, but an opportunityâ€"an opportunity to serve, an opportunity to grow. But I do think that there was some level of distraction, and there must be when you’re living paycheck to paycheck. And so, I honestly believe that removing that distraction will significantly increase our ability to take care of our clients. Every day, MONEY contributing editor Farnoosh Torabi interviews entrepreneurs, authors, and financial luminaries about their money philosophies, successes, failures and habits for her podcast, So Moneyâ€"which is a “New and Noteworthy” podcast on iTunes. More from Farnoosh Torabi: How to Raise Kids Who Aren’t Obsessed With “Stuff” Self-Help Guru Tim Ferriss Confesses His Biggest Financial Mistake How I Conquered My Fear of Going Broke

3 Healthy Eating Habits That Will Help Boost Your Productivity - Work It Daily

3 Healthy Eating Habits That Will Help Boost Your Productivity - Work It Daily We've all been there: No matter how much coffee you've pumped into your system, your brain just doesn't seem to turn on. But why? Turns out your eating habits may be messing with your productivity. So, want to be more efficient at the office? Try these healthy eating habits: 1. Ditch The Junk Food Having trouble remembering things you have to do at work? It might be time to layoff the chips. Studies show that the saturated fats in junk food do more than just make you gain weight. It turns out that your memory can be impaired if your daily caloric intake includes lots of fatty foods. Opt for healthier snacks like fruits, vegetables, and proteins instead. 2. Eat Breakfast Although there could be many reasons why your brain is in slug-mode, one stands out: You didn't eat breakfast. Yes, you've heard it before, but there's a reason why breakfast is the best meal of the day! Eating breakfast is a great way to stay sharp during the day. Your brain has fuel to run and you are able to concentrate better because of it. Even if you're extremely productive on the mornings you skip breakfast, lack of fuel can affect your intellectual and physical performance by mid-morning, according to Livestrong.com. 3. Avoid Carbs At Lunch Hate that 2:30 crash? Maybe you should think twice about eating a sub sandwich or a slice of pizza for lunch. Although carbs give you energy, they also can make you feel tired and unfocused. According to SleepFoundation.org, meals that are rich in carbohydrates will generally make you more sleepy and less alert. So, try opting for more protein in your lunches to keep your workday productive. Enjoy this article? You've got time for another! Check out these related articles: Productivity: 3 Tips For Multitasking Smarter, Not Harder Hump Day Treat: 5 Quick Tips For Better Productivity 3 Steps To Genuine Productivity At Work Photo Credit: Shutterstock Have you joined our career growth club?Join Us Today!

This Is What Women Who Work in the Outdoors Really Look Like

This Is What Women Who Work in the Outdoors Really Look Like A woman wears waders catching fish, but she captures her fishtail braid for Instagram instead. Women in color-coordinated athleisure stand at the summit of a mountain theyd just climbed they lock their perfectly polished fingers for a victory photo before the sweeping valley below. Abedrngnisher woman rides the lift with designer sunnies and a beanie in lieu of snowboard goggles and a helmet shell pose for her picture before gearing up to make her descent.If women were to take Instagram at face value, itd be easy to assume were bedrngnis enough leid groomed enough, not coordinated enough, notmanicured enough, not beautiful enough. The hyper-curated app saturates our screens with glorified photos thatsuggest thatwomen should look a certain way even after hiking tens of miles or skiing black diamonds.But unterstellung Instagrammable glamour shots of flawlessly coifed women in the outdoors arent only unrealistic they abase w omens credibility and dexterity.Its the effort behind the adventure thats incredible we dont need to dress it up, Begin, the founder of Outdoor Womens Alliance (OWA), told Travel + Leisure. Doing so removes the focus from the strides were making as women outdoors and puts it back on that age-old media fallback our looks.The truth is that our braids and nail art dont keep us alive in the outdoors skill does. So we caught up with real women who work in the outdoors to share what their lives really look like.Photo leistungspunkt Daniel BaylisMary Ann Thomas Cycler Trekking Across IndiaA few years ago, on my solo bike tour across the US and Canada, I camped fruchtwein of the way. I didnt often have access to mirrors. As a result, I didnt think about the way I looked much. Instead of caring about my appearance, I cared about biking up mountain passes, dipping my legs in cold rivers and making campfires nightly. I reprioritized. It truly did not matter what I looked like because I was bi king across a continent. That was badass enough.Now, I follow all these accounts on social media with gorgeous women posing half naked in front of waterfalls. Theyre beautiful. Their lifestyles are beautiful. Theyve worked hard for that lifestyle, and I respect them because creating that kind of platform is hard work. Looking gorgeous in every shot is hard work. Thats not the kind of work Im willing to do. I have four brothers and bought my first make up at the age of 25, so that specific kind of femininity is, for me, the kind of work I just dont want to do when Im climbing mountains or swimming under waterfalls or backpacking...Watching beautiful people outdoors fill my feed has made me think about how I curate my own feed. On this bike tour across India, Ive asked myself Do I want things to look shiny, easy, beautiful all the time? My answer is always no. If I want to share this journey with others, I want to share the pain, sweat, dirt and struggle alongside the moments that mak e it worth it. If someone is to use my journey as an inspiration for their own, I want them to know that this isnt easy. Its not pretty. Its impossible to stay clean. Im always sweating. I want them to know the truth, and go for it anyway. Because we learn the most when things get messy.Katrina Belle Construction Lead forHabitat for HumanityWomen in carpentry? Practically dont exist. Labor Statistics (2013) cite 1.4 percent as the number of women in the field. Personally, Ive met two. Two. Instagram isnt even relevant to my daily work life. I think the recent discussion of women on Instagram in the outdoors has mainly been focused on pursuits like skiing, hiking, running, camping, etc. Everyone knows the spandex-dressed chick with wavy blond hair down to her ass. Honestly, I havent seen any fake-looking pictures of women in carpentry because there are so few pictures of women in the trades.Personally, I try tohide my sexuality as much as possible at work. I wearCarhartt-like pants a nd large tee-shirts in the summer, and heavy layers in the winter. I never wear makeup. In the summer, when some of my male coworkers switch to shorts, I dont because womens shorts show a lot of leg and, to be honest, I have enough trouble trying to be viewed equally as it is. I try to blend in as much as I can, so the men I work with see my skills over my gender.As far as looks Im usually covered from head to toe in sawdust or dirt. On Fridays, I spend 15 minutes pulling splinters out of my hands and scraping the dirt out from underneath my fingernails I dont think women in my category of outside work even exist on Instagram. Those women that do truly work in the carpentry field are most certainly not taking pictures of themselves during work.Sarah May FarmerOn my feet are one of my favorite farming footwear options theyre my Muck boots Theyre waterproof, warm and comfy. My other favorite farming footwear option is nothing at all. I love feeling the Earth being barefoot. My jack et is aNorth Face I got for free. I wear it in the snow because its lightweight and keeps me dry. Otherwise, Im wearing an old-school Montgomery Ward denim stable jacket. Also free. On not snow days, Im wearing jeans, which sucks because they get dirty, ripped, covered in poop or any combo of that. Then I have no jeans to wear out. Ive asked for womens double-front Carhartt work pants for Christmas, which Im pretty sure Ill be getting. YayPhoto Credit David Herasimtschuk davidherasimtschukJennah Stillman Adventure Guide at Cascadia ExpeditionsIve definitely found myself shamelessly scrolling through Instagram feeds, looking at beautifully curated shots of women in the most perfect of places, and unintentionally compare myself, or my trips, and my Instagram to theirs.Yet, the tables have turned as well when friends tell me that they look at the photos I post and they wish they could do those things, too, or that they saw how amazing my life looks. I then feel self conscious, becaus e I realize that I am guilty of posting the good times and perhaps choosing to leave out the numerous times my car has broken down in the middle of nowhere. The time when I forgot my hiking boots and had to cram my size-9 feet into a friends size-7 running sneakers. When I forgot my backpack rain cover and had to swaddle my tent fly around my pack to keep my gear dry in the downpouring rain. These moments are the real ones, and the stories behind the adventures, but thats not what people necessarily get to know, when scrolling through social media. Ive been trying to be mora honest and transparent about my life and adventures, and encouraging more female friends to pursue a life outdoors. Everyones capacity and breaking point is different, and its important to know where yours is then push it. Thats how we grow.Cindy Jones Founder of Colorado AromaticsI work outdoors as a farmer. I grow herbs for my skin care line called Colorado Aromatics When on the farm, I tend to cover up. I wea r a hat and a long-sleeved mens white shirt to protect my skin from sun damage.I do think it is important for women to get outdoors because of the benefits it provides in mental, physical and spiritual health. But I think an important thing to remember is that just going out for a walk is ok. It is not necessary to get involved in an extreme sport. Instagram photos may make women feel that unless they are super athlete and go out for long, long hikes that it is not enough. Anything you do outside is great gardening, walking around the park, biking around the block, etc. Just get out, clear your head, get some exercise and some vitamin D.Kim Purtle Teacherat Schuylkill Center for Environmental EducationWe bring science materials to underserved schools in the area. My job consists of outdoor excursions and educational emersion in every weather, all for the sake of procuring and stoking curiosity in the natural world.Im wearing Uniqlo fleece-lined snow pants I found theyre the most versatile for work here, my bike commute, and if I get called in to work my waitressing job downtown. Other products are too thin, dont work, and arent worth my money. My leather jacket, and most of my jackets, are from a thrift store. Leather has proven to me to be the most durable against the raspberry, multi-floral rose and other prickled bushes I ramble through throughout my day. The suggested industry puff jackets and lightweight down end up getting too many tears to repair. So this is the best chance of keeping my wallet and consumer ability down.My footwear and socks are always bought at retail price, and it takes me hours to choose them because they will last me hundreds of miles, hours of mud and stream, and as many years as they will let me. My leather boots are from REI, bought 10 years ago in 2007 for my first backpacking trip. My gray Merrel waterproof boots I used for nearly three years. They saw their early death at the end of my cross-country bike tour this summer, w here I wore them for nearly two and a half months as my only shoe I recently switched to only Darntough socks as they are made of durable, moisture-regulated and stench-controlled merino wool.Samantha Lewis schi Instructor at Beaver Creek Resort and Program Instructor at Berkshire Outdoor CenterThe outdoor education center I spend much of my time at is one of the few places where we have more women then men working, so the Instagram vs. real life conversation has a tendency to come up. Although much of the time we are all in awe of some of the amazing outdoorsy Instagrammers, when we post we are usually so proud of what we have accomplished or excited about who we are with to care about how we look. We havent showered for days covered in dirt and rings under our eyes, but we do not care.Me and my friends wear a lot of Eddie Bauer L.L. Bean, Arcteryx, Black Diamond, Patagonia, North Face and Macpac. Of course, we dont just resign ourselves to a certain lists of brands, but each rol le knows what works for them and has a list of preferences. Trying to understand the trends of the outdoor industry isnt really something I have really thought about before. The time I think about it the most is when I have to work. My boss always insists we look outdoor professional. This means no leggings for women, sturdy shoes you can spend the day hiking around the lake in, a uniform shirt and a clean-cut appearance.When I am on my own time I dress in those same shoes, whatever pants smell clean and whatever shirt goes with the pants. The shoes are a brand called Forsake. Forsake is a brand that advertises themselves as summit to street, and they have an amazing Instagram Not all the photos are focused on the shoe and that makes it even more impressive. They are the kind of shots I strive for but will never achieve. For one, I am not that good of a photographer and, when I do get to a view like that, I am usually pointing the camera away from me and towards the view.Kiri Brooke s UK-Based Equine Expert, Teacher and Livery Yard OwnerI think the glamour shots on Instagram of women outdoors are totally unrealistic.They dont depict everyday life working outdoors. For me working with horses is often cold and wet in the winter and hot and exhausting in the summer. It is physically demanding and strenuous on the body. But in my case I come second to the horses needs. I dont work outside because its glamorous. (I certainly dont put make up on every day or do my hair, and my hands and nails show the wear and tear I put them through.) I work outside with horses because I love it I love the outdoors, seeing the countryside every day through each changing season. I like the physicality and strength I gain from it, and I love horse riding and caring for the horses.As with any social media, it can give a glossy appearance to something, which isnt always true.It would be nice to see more reality in pictures of the outdoors, through all types of weather and showing the real skills of people working outside not staged photos.Becky Howell Equine Myofascial Therapist and Saddle FitterThis idea of only posting staged, made-up, filtered shots as representations of outdoor work is ludicrous. I am a strong individual and am comfortable in my own skin. Seeing the staged shots does not lessen my self worth I own my sweat and I am happy with my body.But for the women I coach, it is taken as a reprimand for not looking perfect.That is why I do both. The pretty shot for aesthetics and the real shot for truth. Id like to see anyone bust a gut and work through 10 horses a day in July and look pristine. That isnt reality.Women have always been judged on looks and decorative value. It is past time to let that outdated view go and boldly share our amazing selves.--AnnaMarie Houlis is a multimedia journalist and an adventure aficionado with a keen cultural curiosity and an affinity for solotravel. Shes an editor by day and a travel blogger at HerReport.org by nigh t.